The United States has passed a coronavirus economic stimulus plan to help offset the economic hardship felt by many during the current outbreak known as the economic impact payment.  But do US citizens living abroad get the Covid-19 stimulus check?  The answer is yes, read on to find out more about how to claim your 2020 economic stimulus payment if you live overseas.

*Disclosure:  This post contains affiliate links.  I am a participant in the Amazon Associates Program as well as other affiliate programs and may earn a commission on qualifying purchases made after clicking links from this site.  There is never any additional cost to you.  For more information, please consult my Disclosure Policy.

Clip art of a hand signing a check
Read on to learn how to get your economic stimulus payment if you are an American living in a foreign country.  Image source:  Pixabay

*Last Update: November 8, 2020 – Note that this article is focused on the first round of coronavirus stimulus checks for US citizens living abroad. It looks increasingly likely that there will be a second round. At the end of this article, you’ll find a section on a possible second stimulus, which I’ll do my best to update as we learn more.

Many who are waiting for their Covid stimulus for US citizens abroad like myself live in countries where mail service had been suspended and were unable to enter their direct deposit information. My check was supposedly mailed in May, but mail service to Colombia was suspended and it never arrived. After calling to put a trace on my check, I was able to enter a bank account for direct deposit. See more about how I was able to do so in the section titled “But what if there is no mail service where I live?” In my case, as of this update, I still have not received it, even after entering my bank details.

I will do my best to keep this as up to date as possible as more details come out about how expats can get the Covid-19 economic stimulus.  Also, please note that I am not an accountant or finance professional and nothing below should be considered financial advice.

*Important note: The IRS has set a deadline of November 21 to request your stimulus check during the 2020 calendar year. If you have not filed a 2019 tax return or do not need one, you should file or use the non-filers tool to register your information as son as possible. If you live abroad and did not receive your stimulus check, you should also try to call and put a trace on your check if you want to get it this year. See below for more information.

Economic Stimulus for Americans Living Overseas

Officially called the Economic Impact Payment or Recovery Rebate, the United States will soon be distributing $1,200 to most US citizens, including an additional $500 for each dependent child aged 16 or less.

But does the Covid-19 stimulus include US citizens living abroad?

Do Americans that live overseas qualify for the Coronavirus stimulus?

So, there was originally discussion of including minimum taxable income limits or excluding those who claimed the Foreign Earned Income Exclusion from the payments, which would have impacted if US citizens abroad qualify for the stimulus.

However, there are no minimum income requirements, taxable or otherwise, and no mention of any restrictions on the stimulus money for Americans living abroad.  That means that US expats qualify for the full stimulus check subject to the same restrictions as everyone else.

You can see more about who is and is not eligible at this FAQ page from the IRS.  That page has been updated now to include an explicit statement that US citizens abroad are eligible for the stimulus payment.

The exact words are as follows:  “Yes, U.S. citizens living outside the country are eligible for the Payment.  Anyone eligible to file Form 1040 or Form 1040-SR is an eligible person if they have a valid SSN and can’t be claimed as a dependent of another taxpayer.  Nonresident aliens who file or would file Form 1040-NR or Form 1040-NR-EZ are not eligible for the Payment.”

You can find that confirmation of the stimulus check for US citizens abroad under the section EIP Eligibility and General Information in question 8 on the FAQ page linked above. That page has changed a couple times, so if that becomes out of date due to further changes I apologize. Still it confirms that you should indeed get a stimulus payment as a US taxpayer abroad.

So, yes, US citizens who live abroad are definitely eligible to receive the 2020 stimulus check.   This is not without precedent as stimulus money for US expats was also provided in 2008, as long as they met certain minimum income requirements. One of the requirements for receiving the stimulus if you live abroad is to be sure you have filed your tax returns for 2019 or 2018.

Note: If you need to file, make sure you use e-File as the IRS has stated that it will not be processing paper returns right now, so it could be sometime.  You can get up to 50% off filing electronically and you may even qualify for free e-File.

Continue reading to find out what you need to do to get the stimulus money if you are an American living abroad.

*Stuck in the house and bored, check out these options to entertain yourself:

*Or if you’d prefer to spend your time cooped up doing something more productive to better yourself:

Photo of dollar bills
US expats do in fact qualify for the 2020 economic stimulus.  Image Source:  Pixabay

Who Qualifies for the Covid-19 Economic Stimulus Payments?

Below are the requirements to qualify for the coronavirus economic impact payment for expats or citizens:

Qualifying Conditions:

  • Must have a valid US Social Security number (it appears this applies for the dependents you claim as well)
  • You cannot be (and/or have not been) claimed as a dependent
  • Must have filed a 2018 or 2019 tax return (except for a few exceptions, including Social Security recipients, more on that below)

Income Thresholds to Receive the Full Stimulus Amount:

  • People that File Taxes as Individuals:  $75,000
  • Married Couples that File Taxes Jointly:  $150,000
  • People that File as Head of Household:  $112,500

What if I make over those thresholds?

After those numbers, the checks so go down by $5 for every $100 dollars over the thresholds to receive the economic stimulus above you make.  So for example, if you are single and make $80,000, you would get $950.

For any children under the age of 16, each family will also receive an additional $500.

*Living abroad and worried about health coverage during the global pandemic?

  • Consider getting health insurance designed for expats from Foyer Global Health, which offers three tiers of plans.
  • Depending on your situation, you could also look into shorter term visitor or student insurance from VisitorsCoverage or travel insurance form World Nomads.
Photo of stacks of 100 dollar bills
The same restrictions for higher earners apply to determine if expats can get the economic stimulus.  Image Source:  Pixabay

Do I qualify for the stimulus check if I claim the Foreign Earned Income Exclusion?

Yes, expats qualify for the stimulus money if they claimed the Foreign Earned Income Exclusion on their taxes.  Again, there is no restriction on expats receiving the stimulus check whether they claim the Foreign Earned Income Exclusion or not.

By the way, many US citizens abroad mistakenly believe they do not need to file taxes if their income is abroad (I believed this for years). That is not the case. Only very high earners are actually liable to pay taxes, but you must file. Learn more about how to file taxes using the Foreign Earned Income Exclusion here.

There is an interesting question about the FEIE and the stimulus checks for taxpayers that live overseas. The FEIE allows you to deduct over $100k from your adjusted gross income (AGI), the number used to determine your eligibility for getting an economic impact payment. Therefore, theoretically, the economic impact payment for people living overseas could go out for those that make well over the normal limits. It’s not clear if the IRS is vetting the EIP payments for expats.

Regardless, with the IRS now explicitly stating that American citizens abroad are eligible for the coronavirus stimulus, there’s no doubt left that expats will receive their economic impact payment whether they take the FEIE or not.

Can people who claim the foreign housing exclusion or deduction receive the economic stimulus?

Yes, you can receive the 2020 economic impact payment if you claim foreign housing exclusion or deduction.  Like above, there are not restrictions outside of those that have to do with your Adjusted Gross Income, requirement to be a citizen with an active Social Security Number, and having filed in 2018 or 2019.

Photo of the back of a dollar bill
What do US citizens abroad need to do to receive the economic stimulus? See below what actions expats should take to get the economic stimulus.  Image Source:  Pixabay

How do US citizens abroad receive their stimulus checks?

What do you need to do to receive your stimulus payment if you live abroad?

You may need to do nothing or you may need to take action to receive the 2020 economic stimulus as an expat living abroad.  There are five possible scenarios to receiving your coronavirus stimulus if you live abroad.

What US Citizens Abroad Need to Do to Receive the Economic Stimulus:

Case 1:
You have filed your 2019 or 2018 taxes 2018 AND your forms included direct deposit information:

You don’t need to do anything.

The IRS will use the account information they have on file to direct deposit your check.  In fact, it’s probably already been made.

Do note that if you used one of the big electronic filing services such as TurboTax or H&R Block, and in particular if you received an advance on your tax return or received it in the form of a prepaid debit card, your payment may have been delayed.

My understanding of that is those companies sometimes have the IRS send your return to them, while they send you the money ahead of actually receiving it. If you used a service like that, it is worth following up and checking on, as there are reports some people are going to track their payments and seeing it’s already been paid out but not to their actual bank account.

Case 2:
You have filed your 2019 or 2018 taxes but DID NOT include direct deposit information:

This is probably the case for most of us waiting for our Economic Impact Payments for US citizens overseas, since few of us actually receive a tax return so there was no reason to include bank account information when we filed.

To receive the economic impact payment if you file taxes and live abroad, but did not include direct deposit information, then you will need to register a bank account for the IRS to deposit your stimulus money into.

How do I register my bank account information with the IRS to receive the stimulus if I live abroad?

There is a an online portal to enter your bank account information for people for whom the IRS does not have a bank account on file to register one for direct deposit of the economic stimulus.  

The portal is now live here.

After clicking Get My Payment, you will have to enter the following:

  • Your Social Security #
  • Your date of birth
  • Your address as it appears on your 2018 or 2019 return
  • Your zip code

The IRS portal to register for direct deposit is giving me an error message.  What do I do?

I couldn’t advance successfully in the Get My Payment Portal until about mid May weeks of getting an error message saying either the IRS couldn’t determine my eligibility or the information submitted doesn’t match the information on file.

From comments below, it looks like this was happening to others as well.  In fact, it seems like this was happening to practically everybody trying to register their bank account information to receive the economic stimulus living in a foreign country.

Finally, around mid-May I was able to successfully get into the Get My Payment tool. It appears, although this is somewhat speculation and hearsay, there was a problem with foreign addresses or formatting before.

Lots of others have commented below that they are also now able to get through with foreign addresses! So it appears, it was some formatting or data entry issue with the foreign addresses after all. But, it’s finally fixed and people with foreign addresses can enter the Get My Payment Portal!

But what if my stimulus check has already been sent to my address abroad?

That is what the Get My Payment was saying for me, that my check was mailed to the address on file on May 1st.

It looks like this was the case for lots and lots of expats. From comments below, it sounds like lots of people have received their checks (by the way if you need information on a good US bank account if you can’t deposit the check in a local account, see my comments below).

But what if I still haven’t received my Economic Impact Payment abroad?

Just to be clear it’s not 100% clear if checks are in fact going out on the exact day they are scheduled to be mailed. So, even if it’s been a few weeks since your check was meant to be scheduled, it might still be on the way, especially given that mail may be delayed given the current situation.

But what if there is no mail service where I live?

If it makes you feel any better, this is also my case! Unfortunately, there is not currently mail service to Colombia from the US, so who knows when or if it will ever arrive!

You can see all the countries that have suspended mail service on this page (many thanks to Steve for sharing this in the comments below by the way!)

If, your check has not been mailed yet, the country where you live is on that list, and you can’t successfully enter a bank account for direct deposit, then you may want to see if you can just change your address to a US one, if you have someone trustworthy who can receive the check.

However, if you check has been mailed and service has been suspended to where you live, I recommend calling and putting a trace on it.

The IRS website originally had a note saying that people who have their stimulus checks returned will get another opportunity to enter their bank account information through Get My Payment.

Basically, it sounds like once they have a chance to process and update the system with the returned check, you should be able to enter a bank account for direct deposit. However, I was doing that several times a week all through June and most of July, and nothing changed.

Now, on the IRS FAQ page, under question 52 (as of July 28) “How do I request a payment trace on my Economic Impact Payment?” it says that for economic impact payments sent to addresses overseas, you should initiate a trace after 9 weeks from the mailing date.

How to Initiate a Trace on My EIP if I live overseas?

The FAQ page above says you can call 800-919-9835 or file Form 3911 to request a trace on your stimulus payment if you live abroad. (By the way, you can call toll free 800 numbers from overseas free via Skype).

Here was my experience when I called:

I was on hold for probably 40 minutes or so. The people I spoke with were both pleasant and helpful. The lady helping me told me once I put a trace, after several weeks, they would resend the check. She told me there was no way to input direct deposit information except for when you file.

That of course contradicts the IRS’s own Get My Payment tool, which asked for bank accounts and just wasn’t functioning in time for taxpayers with foreign addresses, and also what they originally said to do if your check didn’t arrive. It also contradicts what others have said in the comments below.

So I decided ok, well, let’s put the trace, and also change my address to a US one, so if it does get sent out again, it will at least go to my mother’s address and not be stuck in limbo with the mail suspension to Colombia.

To do the trace and address change, I had to fill out Form 3911 anyway, even after calling. So, you could just do that first, although it was kind of nice talking to someone to confirm as well.

Interestingly enough, the woman I spoke to told me one address and fax number, and the page lists different ones for addresses overseas and from my home state. I faxed it to all three! I also included my direct deposit information and did the address change on the form just to be on the safe side.

You can find Form 3911 here. Make sure you write “2020 EIP” on the top, and you enter 2020 as the tax period and leave the date filed blank.

I am finally able to enter direct deposit information for my stimulus payment abroad!

Lo and behold, about 4 days after calling and faxing Form 3911 for the trace, Get My Payment changed and let me enter a direct deposit account!

It’s not clear to me if the call and/or the trace made any difference. The tool still took my foreign address and not my US one, so at least the address change had not taken effect. It may just be a coincidence that the check had been returned, processed, and the tool updated.

Or it may be that putting the trace prompted the update. I don’t know. I do know I’m happy I was able to input the direct deposit information. As of a few days later, I have not received the payment deposited yet and the Get My Payment tool says it will update with a payment date when it is set. I will be sure to update once I do get it to give an idea of turn around (as of 8 days later, there is no payment date listed).

Another useful resource may be this Facebook group that Amy Mortenson from the comments below started for those of us waiting for stimulus payments in countries with mail suspended.

What happens if I don’t register a bank account for direct deposit of my stimulus?

According to the IRS, if you do not register an account for direct deposit, they will mail your check to the address on your 2019 (or 2018) return.

Comments below and people now successfully getting through on the portal indicates they will in fact mail it to foreign addresses, although service to some countries are currently suspended (see the link above).

So it sounds like direct deposit is hands down the best way for how Americans who live in foreign countries can receive their stimulus payments.

Can I receive the stimulus payment in a foreign bank account?

No, the IRS cannot deposit the economic impact payment into a foreign bank account. Thanks to Stephen in the comments below for sharing this page, where you can see it states the IRS cannot direct deposit funds in a foreign bank account. So we now have a definitive negative answer to that question.

If you’re looking for a US based bank account that can be managed online with no minimums or fees, I love my Capital One 360 account.  You can learn more about it if you read my review, and you may even be able to get a sign up bonus if you open an account here.

I also love my Capital One credit cards. You can see my review of the SavorOne that earns extra cash back on dining, entertainment, and groceries or learn more about applying. You can also see my review of the Quicksilver that earns a flat cash back rate on all purchases or learn more more about applying. Both have 0 foreign transaction fees.

Can I receive my stimulus into another person’s bank account?

I’ve had a lot of people ask this in the comments. It makes sense if you don’t have a US bank account and you are unable to get it into a foreign one.

Theoretically, there are lots of US residents without bank accounts, so it seems to follow if you consent to it going to another account, there shouldn’t be an issue.

However, given stories of fraud and scams, I would lean towards this probably not working, not because you wouldn’t be able to enter another bank account, but because the bank might reject the deposit in another person’s name. However, that’s speculation on my part. If anyone has tried this, let us know how it went in the comments!

Update (August 3): Someone in the comments below confirmed they were able to successfully enter another person’s bank account and receive their payment there. So, disregard what I said above.

If you do decide to go this route, you’ll want a way for that person to transfer or send you the money. Below are several good options for sending money abroad:

Reportedly, some fintech apps like PayPal (which owns Venmo) and Square Cash App are also allowing account holders to receive their stimulus payments there and can provide you with a routing number. So if you don’t have a US bank account but one of those, it is also an option.

Also, the IRS has sent out at least some payments as prepaid debit cards instead of checks. It’s not clear how they decide which to send, and if you can use a US debit card in your country will depend, but it may be a solution if you have no US based bank account. It’s unclear if you can request a debit card, but you could always try calling and asking.

Photo of a man filling out documents
Americans living abroad are eligible to receive the economic stimulus but they must have filed their taxes for 2019 or 2018.  Image source:  Pixabay

Case 3:
You have not filed your 2019 taxes and did not file in 2018 either (and need to):

Almost all American citizens, even expats have to file taxes and report their income, even if you have no tax burden because you have received no income in the US itself.  (For what it’s worth, I didn’t know that for years).

If you did file in 2018 but haven’t yet in 2019, doing so could possibly speed up your stimulus check.  It is also worth keeping in mind if your income has changed and if that affects the amount you would receive (you can see the thresholds above).

So, you should file ASAP if you do in fact need to, and include direct deposit information even if you do not owe or receive a return.  That should speed up when you do get the economic impact payment.

If you do need to file, consider using E-file where you can get up to 50% off filing and may even be able to file for free!  *Do not that the IRS site has said it is no longer processing paper returns, so if you haven’t filed yet, you definitely should do so via E-file.

Case 4:
You are a retiree abroad who receives Social Security and do not file taxes:

If you are a US citizen who lives abroad and currently receives Social Security and are not obligated to file taxes, then you do not need to take any action.  

The IRS will pay into the account registered on your form SSA-1099 (where you normally receive your SS payments).  This also applies if you are retired from the railroad, and the account on Form RRB 1099 is where you will receive your stimulus payment.

Do note, that if you have dependents that qualify for the $500 payment, the IRS would not have this information if you have not filed taxes.  So if that is the case and you’d like to receive those payments, then you should file even if you are not obligated to.

Case #5:
If you do not have to file and do not receive Social Security:

I don’t know tax law well enough to know if this applies to anybody, but in the event that you do not have a tax filing obligation and do not receive Social Security benefits, then you must file a simple tax return so the IRS will have your information.

The page for doing so is now up.  Go here to double check your eligibility and enter your payment information if you are a non filer (and do not receive Social Security).

There you have it, a complete guide to claiming your 2020 economic impact payment if you live abroad, including here in Colombia.  I hope it was helpful, and that more importantly you and your loved ones are safe and healthy and stay that way.

If you’d like to know more details about the economic stimulus bill passed by Congress, check out this great FAQ from the New York Times.  In addition to the page linked earlier, there’s also this one from the IRS that has good information on eligibility and what people should do to be able to claim the economic impact payment.

What to do if I live abroad and still have not received my stimulus check?

Well, then feel better that you are in the same boat that I am. I recently called to inquire and the IRS agent claimed there was no record of my trace, so I tried to do it via a scan and fax service again (I guess I should call to confirm that they got it). The Get My Payment tool still says it will update with my payment date for direct deposit.

At this point, I may try to fill out the non-filers tool to see if that causes it to go through and call one more time. The good thing is, even if you don’t get the stimulus money abroad this year, you can claim it as a credit on your 2020 taxes. In that case, you should just be sure to use an address in the US or a bank account they can direct deposit to when you complete your taxes next year and be sure to claim it as even if you owe no taxes or would not get a return normally, they should pay you the payment then.

By the way, if you live abroad, you should be sure to check out my guide to filing the foreign earned income exclusion to help you file next year and beyond.

Will I get a second stimulus check if I live abroad?

As of the last update of this post on August 2, Congress is negotiating a further economic package. Most reports seem to indicate that it will include more direct payments, presumably with expats included in that second economic impact payment.

It is worth keeping in mind that the fact of the matter is, the only way the IRS knows if you live abroad is if you file the Foreign Income Exclusion and or Foreign Housing Deduction, both of which apply to the previous year. So, in theory, you could have filed that in 2018 or 2019 and now be back in the states. Independently verifying that is probably not worth the IRS’s time, so I would expect expats would be included on a second round of stimulus payments.

Some reports have mentioned that a second round of stimulus payments may have lower income thresholds but also include more per dependent. You can see some details of what’s being discussed at this article from Forbes.

With the election now (presumably) over, I would expect with less partisan campaign points to be scored we may see a deal soon, or in a worse case scenario one shortly after the inauguration of the next president, although that is speculation on my part.

As far as what expats should do to be eligible for the second economic impact payment, I would suggest nothing for the time being if you managed to get the first with no problem. If you have not filed for 2019, you should as the deadline has passed, or if you had trouble getting your check in the mail, it may be worth go ahead and putting a trace and seeing if that helps you input direct deposit information to speed up receiving the second payment.

If you are living here in Colombia (or not) and would like to donate part or all of your economic impact payment, please check out this Facebook page where you can find a number of organizations helping to ease the economic pain felt by average Colombians.

Cheers and Happy Exploring Safe Sheltering in Place!

Did you like this post?

Share it with your friends!

Share on Facebook Share on Twitter

And don’t forget to like and follow us!

Like us on Facebook Follow us on Instragram Follow us on Twitter

Hi all, just a quick note. This post really took off in ways I honestly didn’t expect. I’m so glad it has been helpful for people, and I just want to thank everyone who has shared their experience in the comments and been nice enough to help each other out. It’s nice to see, and even when discussing the IRS, there hasn’t been any name calling!

If you’re now able to successfully get your payment, I’m glad, and if you ever want to come visit Cartagena or Colombia, I hope you’ll consider coming back to the site to help plan your trip. If you’re like me and your check was mailed to an address in a country where USPS has suspended service, then well I guess the saga continues!

This Post Has 1,143 Comments

  1. Dana Muhaisen

    Hi
    Can you please tell me where you will be providing the portal link to the IRS page,where you can provide your direct deposit information for Americans living abroad? For the stimulus?I know it’s not up yet but just curious where it will be on here.
    Thanks!

    1. Hi Dana. I will put it there in that section on what to do if you have filed but the IRS doesn’t have your bank account information. Hopefully it will be up soon!

      1. sonia

        Hi Adam! I received my 1200$ check but I don’t have any open accounts in the USA because I moved to Europe. 5 months ago right before this devastating situation. Can my friend cash out my check or better to send me by mail ? can I cash the Check, out of USA? I live in Moldova it is possible?

        1. Ania

          Hi Sonia,
          It it usually possible to cash US checks outside of the US. However, it may take a while and banks may charge a fee. Before you decide you may want to check with your local bank in Moldova.

      2. Rebecca

        Hi! So, I got my check sent to my foreign address in France. The check is printed with the foreign address on the front of the check. Now, where can I deposit it? Can I send it back to my bank in the USA or do I deposit it in France? Will a foreign bank accept it?

        1. Hi Rebecca. This will depend on the bank I imagine. If you have a bank account in France, I would at least try that before sending it back to the US.

    2. Dave

      Hi Adam,

      We’re Americans living in France, and we filed a 2018 U.S tax return without banking information. Yesterday the U.S. Treasury app returned “we cannot determine your eligibility for a payment at this time” in several failed attempts. Today it failed again with a different message (I’m paraphrasing) we can find a record from the information you provided. I wonder if there’s a programming glitch, that overseas filers weren’t considered and the system can’t deal with non-U.S. ZIP codes. Yesterday we also tried 6140 FRANCE and 00000. Neither passed muster. It wouldn’t be surprising if our 64100 ZIP confounded the program, since in addition to France it’s a ZIP code in Pakistan and Finland. Has ANY American taxpayer living abroad succeeded with the app?

      1. Sarah

        I’m a US citizen living in Ireland having the exact same problem. I filed 2018 as an overseas filer and my accountant is in the process of filing my 2019 returns. The IRS does not have my US bank details, and I’d love to give them to them, but I keep getting that message (can’t determine eligibility…). Frustrating.

      2. Carey Fierro

        Hi, I live in Ecuador and get the exact same error messages. It must be a system problem.

      3. Octavio Richetta

        I had the same problem. I reside in Argentina. EXACTLY as described by the author. The message changed from not eligible to wrong information. So presumably one step ahead. The address/zip code fields don’t work. Very mediocre design. They should have a special page for us to take care of the nuasenc of foreing addresses

        1. Amanda

          I had the same issue for several days, I live in Norway where we use 4 digits for our zip codes. When I added a 0 at the end of my zip code it went through.

      4. Maurice

        Dave, also in France, zip 64570….. Tou are not alone, I have the exact same problem! In fact every outside US citizen appears too…. (2 may 2020)

      5. Ashraf

        not me mam!!!

    3. Ashraf

      Hey there,
      that link I got after they the said that my check was mailed on June 1st then 2nd of July they asked for direct deposit info. Let me just tell you now, if you have a bank account outside the US it won’t accept the info you put in simply cause the IRS cannot deposit money into foreign bank accounts. Trust me I’ve tried so many times.

    4. Rebecca

      I can’t see where to comment except in reply, sorry Dana lol. So I’ve been in Australia for 10 years never filed to the irs 😳 so I did this as a non filer. (I’m on an Australian pension) it said to ‘watch my email’ to see if it gets accepted by the irs. So we’ll see what happens. I’d love to get a cheque or something.

      1. Ilona

        Hi Rebecca… I also live in Australia and receive SS from the US because I was married to a US citizen and I also worked over there… I received my Stimulus check and took it to NAB in Geelong, Victoria…they said they could not deposit the check and they had to send it back so that they, the US, convert it to Australian dollars and transfer back to NAB via SWIFT/Text…I had to fill out a Lodgement Authority Form …then told it will take up to 8 weeks…since then I found out Bendigo back would have deposited it with a 25 day waiting period…now we are receiving a second stimulus check, but I’m not sure if I should wait for the check and deposit it to Bendigo or send IRS my new banking details, as i have read that they don’t direct deposit to overseas…it is such a hassle for us overseas…do you have any info…thank you.

    5. Jose

      Hi Everyone, im an expat in Medellin, Colombia. I received my stimulus check. but now is been impossible to cash the check. BANCOLOMBIA doesnt due it unless you have a “Cuenta Corriente” the check is less than 4 months old and it takes 2 month to clear funds. other banks are harder. I did try Paypal butI have a comlombian savings account which is not good enough for paypal. Can you please advise on what option I may have. I appreciate it.

  2. Don

    A couple working stateside that makes $200k AGI is over the threshold and not entitled to a stimulus check. Thus, it wouldn’t make any sense (to me, anyway) that a couple working overseas and making much more than that, say $287k but excluding $138k (so AGI of $149k) would be entitled to the full $2,400 – thoughts?

    1. Hmm, you know I hadn’t thought of that, if it is based on AGI, and that is I believe after the exclusion goes in as negative income. I would agree that no it doesn’t make sense, they at least should not get it. Don’t know if they will determine it differently for people taking the FEIE or if that is just an oversight and if it’s the latter if they will do something about it or it ends up being a weird loophole. I would think they will realize this as they go and address it somehow.

  3. George

    Adam I live in Europe
    I do my taxes in Europe

    I and my two children are American citizens with SSN

    So I filled out 1040 via taxslayer and Will be sending it by mail to USA

    It didn’t ask me if I make money abroad…..

    So I just put in zero everywhere when it came to income seeing as though I don’t have any income From USA

    I make under 15000euros…..
    So I easily qualify for the stimulus package

    Thing is I out in zero income everywhere on my 1040…. didn’t ask for my income abroad…..

    Yuu think I should include a copy of my taxes here in Europe?? To send along with my 1040?

    I just want to make sure I’m ok with the IRS

    Thanks in advance

    1. Hey George. Ok, so I’m not a tax expert so you may want to double check this with Tax Slayer, but to take the Foreign Earned Income Exclusion, you have to attach Form 2555 (there is an EZ form too). You report your invime earned abroad in the box for wages, etc on the 1040, fill out 2555 or 2555 EZ, then in the line where it says other income you put in your income made abroad in paranthesis (a negative) so you end up with 0 adjusted gross income. You can take the exclusion up to like 105k.

    2. Brian

      Hello Adam. First, I’d like to commend you for your great website. If only the official governmental sites could be as clear and helpful as yours!

      Like many other expats, I am inputting my info on the Get My Payment page, only to get the error message that my information does not match their records. I was not surprised, as I have failed over the years to open an IRS account with my Canadian address. My feeling is that there are difficulties with their software in dealing with non US addresses in general, and is not specific to this case.

      If attempts over the next few days are unsuccessful, I will contact my US Senator’s office for help and report back any useful information I might get.

      1. I am having the same problem. I am living in Prague and filed 2018 tax return with bank information and received a refund via direct deposit . I filed 2019 tax return with no income in the US as I lived in Prague for the whole year. I haven’t received the stimulus money yet and the website keeps telling me it can’t verify my information. I think it has something to do with the zip code requirement as well. So frustrating!

  4. Stephen Langley

    Question about my 18 daughter US citizen born abroad and now working part-time abroad. Is she eligible for this payment too. My wife and I are American and file jointly and she is a dependent saving for college. I have two other children under 16 which I think will be included in our check. Here are a few more questions

    1. We live in Japan where they do not like checks either…could I have them send the payments dirrectly for the whole family to my USN bank in the US? Do they need to send it to a bank overseas? Last time we recieve a US check from OBama and had to mail it back to the US bank to deposit it.

    2. I have a 21 year old son US citizen who is now a college student in the US who just moved to the US last Fall and thus did not file taxes. He is not a dependent since he works part-time….how can he register his bank details with the IRS without a tax filing history in Ohio? I believe he will recieve a check even if he does not have a tax filing history since he is 21 and registered for selective service…Ohio resident but has lived his whole life here in Japan. Please advise.

    1. Hi Stephen. Ok, so my understanding based on whats been released so far is your daughter will not be elgible if you claimed her as a dependent on your taxes, of course claiming a dependent and her being dependent are not necessarily one and the same. Your other children under 16 yes should be included with 500 each.

      For checks if you and/or your family members have filed with direct deposit info it will go there. If not, they are going to let you register an account online but not clear when that will be enabled.

      For your son, make sure you have not claimed him as dependent on your taxes, if not he is elgible. Check the irs page linked above, he has to do a simple return so they have his address and bank account.

      Hope that helps!

    2. JC

      Stephen, I also live in Japan. You said Obama sent you a check? By this you mean the government has sent you a check in the past? I am very anxious to see if the US government will be sending stimulus checks to Americans living abroad, because with all the personal info registering problems I see no other recourse at this point.

  5. Jo

    Hi I’m abroad in Canada I have zero income so I don’t have to file
    The gov does have my address on my from my SSN but I need to give them my banking info
    How do I go about it?

    1. Hi Jo. According to the guidance put out so far, people who normally do not file will need to do a simple return in order to give them your banking info. Check the IRS page linked above, the guidance isn’t up yet, but it should be soon. Also, even if you don’t have income or need to pay anything you may still be required to file, so double check that.

  6. Jo

    Hi Adam
    Since I’m abroad they’ve told us that since my income is at 0 I don’t need to file
    We’ll see I guess when the website comes out?

    1. Yea wait and see. Im assuming youll have to some type of simple file but best to wait and see.

    2. Andy

      Hi Jo, I live in BC and am an expat. My US and Canadian income have been zero since 2017. I returned to school to complete my CPA and just graduated. While completing my accounting degree, I worked in cross border international tax for 10 years primarily with US citizens living in canada. Many were students or spouses with $0.00 annual income in either country. It’s very important you know that even with an income of zero, you ARE required to file an annual return with the IRS. The IRS requires all expats to file regardless of income even if they’ve never lived in the US or haven’t lived in the US for decades. There are no exceptions. All Americans Must file an IRS return.

      1. Mikolo Tolentino

        Hi! I live in Winnipeg, Manitoba! I filed my tax return since 2018. I’m still getting an error on “get my payment”. I’m 100% sure that I have the correct information except typing the correct format of the address. Can somebody help me that got their stimulus check living in Canada? Thanks!

  7. Mandi Onufer

    Thanks for the info. I do not have a U.S. bank account. Do you think a family member could cash the check for me?

      1. JH

        same thing here, no US bank account. But how can I endorse the check if I’m not physically there?

        1. Ty

          I have the same question!

      2. Rita

        Your are wrong with your information tried to with my Brother retired and living in Britain ,they wouldn’t cash check , Tried two different banks that I have accounts with nearly 40 years ! They couldn’t help me .

        1. Rats, I’m sorry to hear that Rita. I hope you are able to find a way to get it.

  8. Bob Graham

    Filing Form 1040 simply to inform the IRS of your bank account requires a 9-digit routing number. The first two digits must be 01 through 12 or 21 through 32. In Germany they use IBAN (22 digits) and SWIFT-BIC (11 digits). Plus, the requirements to set-up a Direcdt Deposit at the IRS includes a bank or other financial institution (such as a mutual fund, brokerage firm, or credit union) in the United States. So as far as I can tell, non-filers based on lack of tax-liability will have to wait for and hope that the Treasury portal has a form that takes IBAN and SWIFT-BIC. Otherwise, it may take a long time for a stimulus check — which may then incur various bank handling charges.

    1. Hi agreed Bob. As noted above there’s nothing so far that says specifically foreign bank accounts will not be elgible but I would be surprised if they were. And it sounds like even people in country will have to wait several months for paper checks. I would again suggest looking into Capital One to open an online account. With no fees, even if it is just for this it may be worth it. Plus it sounds posdible there could be another round of payments later this year.

  9. Dennis Piller

    Hi! My wife & I have dual citizenship (US & Australian) and are retired and collect Social Security from the US and have filed tax returns in Australia only. Are Social Security is direct deposited in our Australian Bank Account on the 3rd of each month. I presume we are still eligible for the ‘Stimulus Check’ . Regards, Dennis

    1. Hi Dennis. My understanding is yes you are both elgible and shouldnt need to do anything. It may be worth double checking once the guidance on registering accounts comes out but according to treasury, if you receive social security it should go directly to the account filed on form SSA-1099. Im not familiar enough to know how it works with foreign bank accounts but id interpret that as you should be fine but still I would double check.

  10. Madhav R Deshpande

    Hi Dennis,
    We are Expat US citizen living abroad. We Filed Taxes for 2018 & 19 as expat with 21 year old dependent college going son. In 2018, I paid US taxes and in 2019 I did not have to pay because in 2019 I claimed FEIE. Both these years my income was below 1/4th of income for eligibility
    Are we eligible for this Federal Stimulus COVID-19 package? If yes how much should we expect?

    Thanks & Best regards

    1. Hi Madhav, my understanding is yes you are elgible for the 1200 each. Since your son is over 16, you wont get the 500 per minor and if you claimed him as a dependent on your 2019 return he also will not be elgible. Hope that helps and watch for when the irs puts the link to register your bank info.

  11. Luis Rivera

    I’ve lived abroad for the past 6 years, I have no received an income and have not filed taxes. I’ve noticed on the IRS website that there is a section where I can fill out for people have not filed their taxes in 2018-2019. I am scared to be penalized for not filing taxes for the past 6 years even though in my head since I made no income I did not have to. Suggestions?

    1. Hi Luis. Im not enough of an expert to know for sure the filing requirements. In my case I work abroad and dont have to pay anything but I do have to file. With no income abroad I really dont know. I would look into that. I didnt think I had to file for a long time and did like 5 years at once a couple years ago. I wasnt penalized but again Im not a tax expert or financial advisor so I would look into it. On one of the IRS pages I feel like I saw something about people who are several years behind.

      1. Kathy Torpie

        Since FATCA came into play, American expats have to file every year whether or not they earn an income. The IRS wants to know about what assets you own overseas, including bank accounts with a total (in all accounts) of $10,000 or more. There IS a penalty (I believe) if you are caught not filing a return unless you use the voluntary disclosure (If it is still in use) that requires returns for the past five years.Look up FATCA requirements on the IRS site

        1. Hi Kathy. Thanks for posting! I think it should help several others who have posted. I will have to look into FACTA. Probably 3 or 4 years ago I had a friend tell me I still had to file after thinking I didn’t, and looked into it and sure enough I did. I filed I think 4 years together and wrote a letter explaining and saying I was willing to pay any penalty. Never heard back or had to, but I also didn’t have at the time that number of assets. Again to everyone, I am far from an expert and certainly not a professional and I’d encourage you all to do your own research and/or confirm with someone who is a professional, but looking up FACTA is a good place to start as I think many expats have a similar impression to what I used to that if you don’t get a W2 you don’t need to file.

  12. George

    I am an American who lives in Canada and files a tax return every year but receive my refund by check. We receive social security by direct deposit. Will I still need to give the IRS our direct deposit information?

    1. Hi George. If you receive Social Security, you should receive it in the same bank account without needing to do anything.

  13. martin

    I am an American who lives in Argentina, buenos Aires,i have not worked in a few years, no bank account, but i have a household address, my wife has a account at the bank, is there anything that i can do to recieve the Stimulus:,,

    1. Hi Martin, you may need to file a return, even with no income. We will have to wait and see once the portal for entering bank account information is out if you will be able to use one belonging to someone else.

    2. Elisa

      Hola Martin, tambien son americana viviendo en Argentina. No hago devolucion de impuestos porque hace años le escribi al IRS preguntando si tenia que hacerlo y me dijeron que solo tenia que hacerlo mientras ganara del minimo para arriba (creo que ahora esta en 10,200 dols)aun que no se si seguira siendo asi, estoy leyendo que muchos dicen que hay que hacerlo aunque uno no tenga ingresos. Para el stimulus payment llene el formulario especfico para los que no llenan devolucion de impuestos que aparece en la pagina del IRS, no puse cuenta bancaria porque tiene que ser de Estados Unidos que no tengo, no puede ser una en Argentina (y sinceramente no te conviene, por que te darian un dolar a 60). En fin, solo puse mi direccion de aca (vivo en Cordoba). Eso fue a mediados de abril, un par de semanas despues use la aplicacion (get my payment tambien desde la pagina del IRS) para ver como estaba el tramite y decia que el cheque habia sido programado para ser enviado por correo el 1 de mayo (entre varias veces porque me saltaba que los datos no coincidian). Estuve leyendo que ahora envian tarjetas de debito a los que viven en el exterior, lo cual facilitaria el cobro enormemente. Suerte con el proceso!
      Hi there, I’m also an American living in Argentina. I dont have to file taxes (many years ago I wrote an email to the IRS asking if I had to and they said that I had to only if I make the mininum or more, which I, living in Argentina, clearly dont, lol) I’m now reading that that might have changed and you might have to file a return anyway. For the stimulus payment I filled the form for those who dont usually file a return (you can find it in the IRS web site) I dont have a bank account in the US, and u cant put an Argentinian bank account (and even if u could,it would be a terrible option cause the argentinian bank would give u a dolar at 60 pesos or so). I just wrote my home address (I live in Cordoba). That was in mid april. Three weeks later I used the Get My Payment tool (directly from the IRS web) and it said that my check had been scheduled to be sent on May 1 (fingers crossed!). These couple of days I’ve been reading about the EIP debit card, and that many americans living abroad were going to get it (those without a bank account in the US and that hadnt received a paper check yet), that would make getting the money way easier. Hope u can get it!

      I want to thank you Adam! I got to your blog looking for information on the EIP and it’s been of great help to process my payment. So again, thank you so much!! Greetings from Cordoba, Argentina.

  14. Michael

    Hello,
    I am an American citizen with a ssn. My wife is a Mexican citizen and has an itin. We file married filling jointly. Will I still be eligible for a stimulus check in spite of the fact my wife doesn’t have a ssn?

    1. Hi Michael. So, I am not a professional, and you should see if you can double check this with someone who is, but I would think, yes, you are eligible, but your wife may not be since the guidance up on the IRS site about eligibility explicitly states you must have a valid SS #. There’s no mention of itins. Then again the guidance for filing jointly says the nonresident is treated as a resident. I guess maybe I’d say don’t count on 2 checks and hope to be pleasantly surprised.

    2. Antares Pronk

      Hey Michael, I read today that filing jointly where one has an ITIN then no stimulus check will be given at all. Let me know if I’m wrong, because I’m still waiting on mine (German wife). Let me know if you’ve received one.

  15. Johnny

    Hey Adam- I fall under your case 2 category (filed but did not provide bank info as there was no refund to receive). I checked the IRS site and the “Get My Payment” link seems to be live, which is where one should update the bank account info. The site asks for SSN, DOB, address and zip. I filled these out but the response is “Payment Status not Available”. Do you have any info on what this may mean, or if other users in my situation experience the same thing?

    1. Hey Johnny, thanks for letting me know it’s live! It must have gone up sometime yesterday after I updated the article. I just tried to do it myself and got the same message. Hopefully that just means they are still working on processing. Let’s keep trying over the next few days and see what happens.

    2. Kim M

      I received the same message. I live in Canada and do file a return every year. I’m a bit curious about the very first line under “who is eligible” that says U.S. Residents. I also do not provide bank account info because I don’t receive a refund nor do I pay. I did receive a random treasury check last year for $132 for some sort of “overpayment”. So I’m hopeful the check will get to me if we are in fact going to receive it. I deal with BMO and they were able to cash it although they did “hold” the money for 30 days to make sure the check was legit.

      1. So I tried myself just now, and got a message saying payment status not available. It sounds like it could be a hang up/glitch with the site just being rolled out as a google search seems to show it’s happening to a lot of people. So hopefully they will iron it out over the next day or two.

    3. Didi

      I am in the UK and fall in your category 2. I get the same message “Payment Status Not Available: According to information that we have on file, we cannot determine your eligibility for a payment at this time.” I suspect for some of us it has to do with the app not being able to process foreign addresses. I do know people in the US get the same message though so it might be a response to a number of issues.

  16. Marv

    Hello Adam,

    I keep seeing sites telling US citizens with ssn # can be eligible for the stimulus payment. But I have not read anywhere on the IRS website that this confirm nor deny it. (unless I missed it). Other then it’s says US residents.

    I have not seen nor have found where I can read the bill that has been put though. I’m living in the U.K. for the last 11 years. File my Fed tax every year, but don’t earn enough to pay taxes on it.

    Thank for this page and your input!

    Marv

    I

    1. Hi Marv,

      Yea, it’s a little ambiguous. Based on what I’ve read elsewhere and the fact that people abroad that met the qualifications got the stimulus last time leads me to feel fairly confident it will be the case this time around as well. My theory is that the “test” for someone living abroad would be taking the FEIE, but there are a couple issues with excluding people from the stimulus for taking it, even if the intention is to provide it for people in the US only. First, you’re taking it on your taxes from last year, what if you are in the US now? The idea is you are getting money so you spend it, so would those people not get it? What if you way you’re in the US now, who verifies that and how? Also, for people not abroad the whole year and only applying it to part of their income, what happens? So, they could somehow verify where people are now and pour over documents to determine percentages or whatever, which I’m theorizing is more costly than just giving it to people abroad.

      1. Ron

        The portal is up now. But I am not listed. Ex-pat living in Philippines, filed joint 2019 return with wife having ITIN (NRA).

  17. Brian

    Hi All – Did anyone have luck with the Get My Payment IRS site? https://www.irs.gov/coronavirus/get-my-payment

    I get an error message. Not sure if it is a foreign address issue or something else. It says:
    Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, you didn’t file either a 2018 or 2019 tax return, or you recently filed and the return has not been fully processed.

    I filed both, so maybe they are processing the 2019 return. Maybe they never received the returns?

    1. Hi Brian. I’m getting that too and it sounds like others are. I googled it and sounds like it’s happening to lots of non expats too. Hopefully it’s just a glitch in the new site.

  18. Steffen

    Hi Adam McConnaughhay, thank you very much for your all the information you are providing here and your efforts!
    just to share my actual piece of expierience with this, and i’m totally following your logic assuming that the IRS may have more work filtering “us” (Expats doing taxes and using FEIE) out, then just accepting this payments to take place too.

    So, my case: Expat, Dual Citicen, filing 1040 etc since 2017, claiming Foreign Earned Income Exclusion.
    For now, using the give tool, i get the message:

    “Pament Status Not Available”
    “According to the Information we have on file, we cannot determine your eligibilty for a payment this time.”

    But, i’ll try again in a few days and would be happy to share my expirience here again with you.

    Best wishes from germany and thanks for you work, Steffen

    1. Hi Steffen, yea I’m getting the same message today, just updated the post sharing that. It looks like others are too, even non expats. And yes, I’d appreciate you sharing how it goes. Hopefully it’s just a glitch in the new site.

  19. Lillian Green

    Hi Steffen. Was wondering if any expat has tried using the Get My Payment with a negative AGI. I understand the tool unable to process a negative number (AGI) and to use zero instead. Has any expat experienced a problem or success in entering bank account information?
    My relative has filed taxes every year for the last 6 years while in Germany, so know their taxes on file. I am just trying to help them out.

  20. annalisa m lapid

    i am an expat living in the philippines.. i dont have a u.s. bank account. and paypal doest work here.. is there any other way to get direct deposit. can the check be sent to another persons foreign account

    1. Try the get my payment and see if it will allow you to enter foreign or someone elses account

  21. Valeria

    Hello Steffen, My husband and I live in Ecuador we are USA citizens and we are getting the same message, Payment Status Not Available – We cannot determine your eligibility for a payment at this time.
    We will keep you updated if anything changes tomorrow..

  22. Michael

    Hi, in the first line of “Who is eligible” on the IRS site it says:

    U.S. residents will receive the Economic Impact Payment…

    So, if you’re NOT a US resident (ie, an expat), will you still get the payment?

    I’ve tried the IRS site, but it keeps giving me the “Not Available” status, which includes the text “According to the information we have on file, we cannot determine your eligibility for a payment at this time.”.

    Has any expat actually gotten confirmation from the IRS site that they’re going to get the payment?

  23. Eddie

    Hi Steffen, I’m a US citizen living abroad for the last 8 years, have not filed taxes and from what I read I don’t need to because I earn less than 12,200 but I know I have to use the new tool to enter my basic info. I have some questions, how would I receive the money if I have no US bank account? I lived with my parents before moving overseas should I put that address in the form to have them send the check there? How could I endorse it so they can cash it for me? Appreciate all the help!

  24. Daniel

    Hi Adam, I don’t have a US bank account (it’s been closed) so no routing number, anyway I can do it via IBAN? Any other options? Thank you

    1. Hi Daniel, I couldnt get the tool to work for me yesterday so couldnt see what options there were. Will update once im able to get in and register myself with the options it gave me. If all else fails you could try the capitalone account if you have a place to list as a mailing address in the us. You can see my review above

  25. Troy Illinois

    If I have an Individual Taxpayer Identification Number (ITIN), can I use Get My Payment?

    You can access Get My Payment using an ITIN, but in most cases, the law does not allow an Economic Impact Payment (EIP) for individuals who file a return using an ITIN. The only exception is when two spouses file a joint tax return and either spouse is a member of the U.S. Armed Forces at any time during the taxable year, in which case only one spouse needs to have a valid SSN.

    1. Hi Troy, Im not sure. The line for the Ssn does also say itin, so you could try. I think they may just put the two payments together through the account you listed on the joint return

    2. Robert

      Living in London, paper filed for 2018 but IRS don’t have my banking info. The Get My Payment button returns the same error we are all getting. Thanks for your efforts, Adam!

  26. Correy G.

    So, i’m in an odd position. I forgot to file my 2018 taxes but filed 2019 and was accepted by TurboTax 15th of January but the IRS still shows my refund as processing.

    I read on the IRS that past years must be mailed and cant be efiled and also the IRS website says theyre not processing paper returns currently due to Corona. I cant call the IRS as all is shut down.

    Im not sure why my efile has been stuck on processing for four months now but im assuming its because I forgot 2018?

    Im not getting any money back this year and therefore couldnt put in my direct debit info.

    I try to log into the stimulus check but its say my information is incorrect. I wrote my address exactly how it is on my tax return, with and without the c/o address I have but no success and also was locked out for 24 hours.

    Do you or anyone else have the same issue as me? Im not sure what I can do since I assume the 2019 tax return info isnt in their system as its processing and my 2018 is missing so they most likely have no information on me and I really could use that check right now.

    1. Hi, I was getting the error message all yesterday too. The irs has said that could be because your return hasnt been processed yet but it also sounds like it could be a glitch. Will try again today

  27. Joshua

    Hello Everyone,

    Just wanted to add my experience with the get my payment site. We live in Germany and file US taxes every year, but the foreign income exclusion usually means we owe no taxes, so the IRS does not have our direct deposit information. I tried the website yesterday and today for both my wife and I (total 12 different attempts) and always received the error that my information does not match what they have on record.
    I am not sure if it is the website, or if there is something special about the address from Germany, but I tried a whole bunch of iterations (SSN with and w/o dashes, with and w/o zip code, street address all caps) but nothing seems to work.
    Anyone have any bright ideas, how I might be able to find out what the IRS has as our street address?

    1. Hi Joshua,

      This is my case living here in Colombia too. Tried SS with and without dashes, including or not including the zip. It locked me out for 24 hours this morning as I had tried several times yesterday too. From comments here and reading elsewhere, it sounds like this is happening to lots of people. The official explanation of the IRS is this could be because you are not eligible, it could be because they haven’t processed your returns yet, or it could be because the website is overloaded because that is the default error message. How to find the street address I don’t know. I will try again tomorrow morning. If by Monday, I’m still getting the same, I’m going to start to worry and may be just do a free e-file online for 2019 (I mailed mine while visiting the states in mid March just before things started escalating with the virus, so maybe they never got to opening and processing it and they are saying they are not going to process paper forms for now).

    2. Adam

      Ditto here from Ecuador. Copy and pasted addresses from 2019, 2018 and 2017 e-filed returns, with and without punctuation and with and without accents… No luck thus far and, from what I could find, there is currently no way to either figure out what they have in their system or change it (since to change it, you’re required to mail in a form).

      1. Adam

        Update: According to IRS, “A9 . . . If you don’t receive a Payment this year, you can also claim it by filing a tax return for 2020 next year.”

        So, that at least lets me know that we expats aren’t going to be SOL. May need to wait 9 more months, but it’s better than nothing. And living on ~$250/month, I’ll be damned if I’m going to turn down five months of living expenses.

        https://www.irs.gov/coronavirus/economic-impact-payment-information-center

        1. Tara

          This is interesting. Is it saying that if for some reason you don’t get the stimulus payment, then you can just take it off of your next tax payment (if you owe) or request the funds (if you don’t owe?)

          1. Adam

            Seems to be the case.

            Also, an update: Finally was able to log in… And discovered they mailed the check to my Ecuadorian “address” half a month ago. Of course, since there is no rural postal service (address is just street name and barrio) and, even if there was, the postal service here was shutdown months ago, the check will never arrive. Also, there’s no ability to add/update bank account info in case check is returned to sender or additional stimulus payments are authorized.

          2. Geoff

            Good news! The IRS Get My Payment tool now says that my wife’s stimulus check will be posted to her Australian address on July 31!

    3. Michelle

      Hi, I just got off the phone with the IRS precisely to find out what address they had on file. While they refused to correct my address over the phone, the lady was able to verify that the address I gave her was the one on file (I wasn’t sure). 18008293093

  28. Andy

    how about a foreign national (adult) living abroad with two children born in USA with SSN’s. No taxes have been filed because parent is foreigner….. so technically my two children (US Born Citizens yet still minors under 16) are not claimed as dependents anywhere. Can they get economic impact payment? Off course neither child filed taxes in 2018 or 2019.

    Would they technically be “Single” — and not dependent?

    1. Hi Andy, it might be worth confirming with a professional, but my interpretation from whats on the irs site would say no as a work elgible ss # is one of the prerequisites. One of the critiques of the bill is that many dependents over 16 wont get payments nor will their parents get the 500.

      However there doesnt appear to be a minimum age to file a return but i would think labor laws would prevent anyone under 16 from having income to file a return. Theres I guess an interesting theory there depending on the meaning of a work eligible ss #.

  29. Angelica

    Hi, Adam, i live in colombia but I don’t have a bank account, can they send the checks to a foreign address? Also, you talked about a capital one online account, can u please tell us a little more about it, like how do you get your money out, do they give u a card? Thank you for your help

    1. Hi Angelica. Its not clear if they can deposit to a foreign account or mail to a foreign address. Hopefully we can get through and see what it looks like soon. As far as capital one, you can read more at my review linked above but you do need to have an address in the us you can receive mail and the will mail a debit card there. Abroad that would be the easiest way to get money but if you are alrwady abroad you could look into both transferwise and worldremit also linked above as ways to get it from that capital one to your foreign account.

  30. Brian

    Thanks Adam, all, hope to hear we start being successful. I tried again, but think I have exhausted different ways of entering my address. Same result, Payment Status Not Available…

  31. Rod Giles

    I am an American living in Canada and receive Social Security deposited to my Canadian bank account. It was announced today that the stimulus payment would be processed using the banking information from Social Security. I’ll keep you posted if and when I get the payment

  32. Bernard Chang

    Hi Adam, glad to find your post.

    Three of us (married filing jointly and a son age 12) are US citizens working and living aboard.  After foreign tax credits, no need to pay or receive any refund for the returns, filed for 2018 and 2019 using Turbotax.  Try to use Get My Payment tool, to get the bank info to the IRS.  Put in my SSN, DoB, and street address (foreign) and got “Payment Status Not Available. According to information that we have on file, we cannot determine your eligibility for a payment at this time” message.

    The IRS portal says the street address needs to be a certain format. I tried the street address on the filed Form 1040. Not sure if it is the format of the address inputted that does not match the record IRS has. Our address (foreign) has no postal code either so I left that part blank.

    Would the stimulus check be sent to the postal address on my tax return (foreign address).  Any advice appreciated.  Many thanks.    

    1. Hi Bernard, it is hard to say. I would keep trying over the coming days. I am getting that same message although i file by mail but have heard from someone else that files online the same.

      The address format is a question I have too. If by Monday the same message keeps showing up it may be worth further looking into. Until then lets hope it is just glitches in a new website

  33. C

    Hello Adam,

    Just wanted to share my experience as well.
    I live in Japan and filed my Fed and State taxes for both 2018 and 2019.
    I e-filed Federal and had to send in paper copies for State, as I claimed the foreign income exclusion for both years.

    I’ve tried entering my US address, previous US address, and my current address here in Japan with no luck.
    The first couple of times I get the “does not match our records” red error message on the form, and then get redirected to the “you’ve had too many attempts” screen.

    I don’t know anyone living overseas that has been able to claim their credit yet.

    Am I surprised a federal US site is having problems?

    1. Haha, like I said, maybe it is a good sign some things are normal. I only know of ss recipients abroad who have gotten it so far but will keep ya’ll posted. Hopefully it gets sorted soon!

    2. Curt S.

      I live overseas, have a foreign address, efiled both my 2018 and 2019 (in February) returns with no tax liability or refund due (so no direct deposit info provided), both accepted by the IRS. Unfortunately, “Get My Payment” says “Your information does not match our records” at every attempt I make to enter the system. Looks like the problem might remain insoluble. There’s also the further hurdle, according to online reports, of the software throwing a technical error when inputting zero into the relevant field(s) in the case of those who do manage to log in and who neither owed money nor received a refund for 2018 or 2019 (my case exactly).

  34. Kim M.

    Well, at least we can stop wondering if we are getting it. New information on the IRS.GOV page.

    The question asked was “As a US citizen living abroad am I entitled to the payment.” Their answer:
    A31. Yes, U.S. citizens living outside the country are eligible for the Payment. Anyone eligible to file Form 1040 or Form 1040-SR is an eligible person if they have a valid SSN and can’t be claimed as a dependent of another taxpayer. Nonresident aliens who file or would file Form 1040-NR or Form 1040-NR-EZ are not eligible for the Payment.

    1. Hey Kim, thanks for sharing! I hadnt seen that yet, and youre right that removes any doubt! Hopefully they get the site sorted soon

    2. Martina Titus

      I live I UK, I don’t need to file taxes as I just live on my SS check (widows pension). I don’t have to
      pay tax, I have not received my stimulus payment directly to my USA bank account. I have applied but what’s the delay?, Question: do I have to fill out 1040-SR form?

  35. Eddie

    Hi Adam, I’m a US citizen living abroad for the last 8 years, have not filed taxes and I don’t need to because I earn less than 12,200 but I have to use the new tool to enter my basic info and get payment. I have some questions however, I’ve seen videos of people using the Non-Filers form its a basic form with basic info but when I use the tool I get a full blown 1040 form! what am I doing wrong? Also I have no US bank account, my last registered address was my parents house should I put that address in the form to have them send a check there or can I provide a family members bank account? and if I receive a check how could I endorse it so they can cash it for me? Appreciate all the help!

    1. Hey Eddie. Youll have to see what options it gives you, i have a feeling it may need to be a US account but the endorsing for another to deposit could be an option. I also read somewhere that paypal could receive it but not sure about that, finally you may be able to list an account in someone elses name as it sounds like it will be some time before paper checks start arriving

      1. Eddie

        Thanks for the response Adam. I was wondering however if I’m even innthe right form. In videos I see people using the toll get a basic form to fill out while I get a full 1040 form, do you know if thats the correct form I need to fill?

        1. Hi Eddie,

          Honestly, I’m not sure, it seems it wouldn’t be the full 1040, but since you have to make an account to see it, I can’t see the actual form it gives you. It seems like it’d be at least a 1040 EZ if not something even simpler, but I really don’t know. I hope you get it sorted.

          1. Eddie

            Hey Adam! I’ve figured it out with help from a few others, hope this info is helpful.

            To get the simplified form (instead of the regular 1040 form) you have to click on the “Start Over” button on the top right of the screen and then select “delete this form” from there it will take you to a page with 2 options, you will select the one on the top, that one is the simplified version of the form (for non filers) the one on the bottom is the regular 1040 form (for people who need to file their taxes)

  36. John

    Hi, Just adding my situation. I’m an expat on Social Security (and file taxes in the US). i haven’t received my check yet either. Thanks for your post and help to all. Take Care!!

  37. Austin

    I have the same issue that the GET MY PAYMENT portal says that the information does not match their records. I am entering a foreign address. No matter how I enter it, the message keeps popping up that information does not match their records. Has anybody, WHO HAS ENTERED A FOREIGN ADDRESS, NOT received the message that your information does not match their records? For example, has anybody who has entered a foreign address received the “payment status not available” message? Because that to me makes it seem it that in that case it is not an issue of your information not matching their records. If so, are you typing in the foreign address in any special way? I type it in exactly as it was on my return. For example, if your address contains a spanish word like CALLE instead of the english word STREET, do you type in CALLE or STREET? Thanks!

  38. S H

    Hi,
    I just wanted to say thank you for taking the time to put this together as many of us are wondering how to get or stimulus money. It’s really clear and helpful.
    As many, I’ve tried entering my info and got the “Payment Status Not Available…According to information we have on file, we cannot determine your eligibility for a payment at this time”. (I filed for 2018 but without bank info. Can’t file for 2019 yet as I have to first file in Spain before filing in the US, which I can only do in June).
    I’ll keep you posted if I ever get anything else!
    Cheers and stay healthy!

  39. Sylvia Wood

    Thank you for letting me know I’m not alone in getting an error message on the IRS website. Please keep the article updated as you find out more info. Thanks again!

  40. Amanda

    This is so helpful! I just tried to “get my payment” today and it showed an error message but at least reading this I know I am not the only one and I can follow so as not to worry too much. Thanks so much!

  41. Travis W.

    Hi Adam,

    I just found your site while googling about their foreign address problem.

    I just moved back to the US from Sweden in Feb and turned in a Form 8822 form when this was still being debated in congress (trying to beat it to the punch) but it seems that it did not get processed.

    I read online that they are using the USPS address and NOT the 1040 address. Now I have not lived in the US for 10 years. Some people in the US (never living abroad) were able to use the USPS version of the US address to get in. So lets see if my parents address works.

    https://tools.usps.com/zip-code-lookup.htm?byaddress is the USPS tool to use for address formating

      1. Travis W.

        Will do, sadly it will have to be tomorrow though, as I also have locked myself out for the day (again)…..

        1. haha, im debating if it’s worth trying again today myself. Hopefully tomorrow….

          1. Travis wattles

            Well to follow up, that didn’t work. Still no solution for me to get in. No matter how I enter my Swedish Address (same for 2018 and 2019) it says that it doesn’t match the information that they have on record. I will keep watching here for a update on how people did it.

  42. Christine

    Just adding my experience. I’m in Ecuador and keep getting locked out of the site after three failed attempts at putting in my info. I’m not sure what they want for the address: zip code or no zip code? # sign or no # sign? apt number or no apt number? I don’t know anyone who has been able to log in with an ecuador address. I keep trying with different combinations but hopefully it’s a problem with the site that will get fixed.

    1. Hi Christine, I haven’t talked to anyone abroad who has been able to do it successfully either, so I think it’s a kink that needs to be worked out.

  43. Naveed

    Hi Adam!! If I’m in Peru what do you think would be the best way to receive the funds? Could I give the account number of a trusted person in the US? Does the IRS check the name of the account and such? Or could I just put the account number of a trusted friend to receive my stimulus money to then transfer to me privately? Can they receive more than one stimulus payment in the same account? Many thanks in advance!

    1. Hi, it’s hard to say for sure until I’ve been able to get the register form up myself. I would think it would be possible to use another person’s account as even in the US, there are people without bank accounts. But again, we will have to wait until the system is up and running to see for sure.

      1. David G

        Thanks for your reply. Please do keep me posted on this!

  44. Jenny Liu

    Hi Adam,

    Thanks for your site and the constant update you provide. My husband and I moved to Taiwan three years ago. We filed 1040 thru Turbotax every year since we left US, both 2018 and 2019 we didn’t have to pay US tax, therefore we did not provide our US bank account. In 2017, we also filed thru Turbotax and received a refund so we did include our bank account info then. I wonder if they would just use our 2017 bank info if there was none for 2018 and 2019? Anyway for now we also tried many times but keeps getting the same error message saying “payment status not available”, I think it’s because the system won’t accept foreign address? I basically just copied and pasted my address on form 1040 to the get my payment page but still no luck. Please keep us posted if you are able to get in. Thank you so much!

    1. Powell

      Hi Jenny, I moved from US to Taiwan back in 2015, has filed tax every year including 2018, haven’t filed 2019 yet. I am in the same boat, tried the “get my payment” link and no luck…

  45. Steffen

    Hi all,

    i just tried again to use the “get my payment” tool, with the same result like the last times,”Payment status not available.”

    Let me try to sort a few things:

    @ Lilian green quote:”I understand the tool unable to process a negative number (AGI) and to use zero instead. Has any expat experienced a problem or success in entering bank account information?”

    I didn’t had this error yet, but it would be interesting if someone could report having this problem, because than we would that an expat already managed to log into the tool. Maybe worth mentioning: I had the problem with 0 doing my tax wit free file fillable forms. The engine allowed to insert zeros, but the IRS was rejecting the attempt automatically. After i found out that the zeros caused this, everything was accepted by the IRS fine.

    @Joshua quote” I tried the website yesterday and today for both my wife and I (total 12 different attempts) and always received the error that my information does not match what they have on record.”
    That is very interesting, because i never had that error, and i am filling in a foreign address too. So if we assume the tool differs in its error messages, and the message “Payment status not available” relly exclusivly describes the given error, that woul implicate that the adress format has beedn accepted by the tool. but we dont know that, thats just an assumption. i wrote my german address just like this:
    11a Streetname,
    left the second optional line blank
    CityName Statename ZIP

    @ C quote: “The first couple of times I get the “does not match our records” red error message on the form, and then get redirected to the “you’ve had too many attempts” screen”

    Again interesting, because as saif i never had this errormessage, using a foreign adress as an expat from germany too.

    @Austin quote: “No matter how I enter it, the message keeps popping up that information does not match their records. Has anybody, WHO HAS ENTERED A FOREIGN ADDRESS, NOT received the message that your information does not match their records?

    Yes Austin, me! I just recieved the “payment Status not available” error message, as described above in this post.

    Interestingly, but i don’t wan’t to confuse things, and this is another topic, i get the “unable to register” Error Message and 24h bans trying to register to the online account of the IRS, which just seem to be exist since this year. and i think the type of adress writing is the problem there. But again, that is not the “get my payment” Tool, and was just a noteworthy information at the side.Again Adam thank you for this platform.

    Have a great time everybody, and keep on trying, i will too and keep you posted (-:

    1. Markus

      Hi All, From Sweden here. Lived several years in Sweden now, always filed electronically, never owed or got a refund. Mailed my 2019 tax in Feb. I keep getting errors that my information doesn’t match their records.
      I have a question for Steffen.
      First of all how did you enter in your information on your 1040? There are 6 boxes that can be used, if one has a foreign address. In the box: “City, town or post office, state, and ZIP code. If you have a foreign address, also complete spaces below (see instructions).” did you write ONLY city name? Essentially my question is, how did you fill in the 6 boxes on the 1040. If you could find that, it would give us some hints to how it is registered on their end.

      And when you say you entered in your foreign address into “Get my payment” like this:
      11a Streetname,
      left the second optional line blank
      CityName Statename ZIP

      Did you put CityName Statename and ZIP in the “Zip or Postalcode” field?

      You mentioned you have tried to Register an account with IRS (For transcripts?) and unsuccessful. That is due to it not being available for those with foreign addresses unfortunately (Can’t remember where on IRS.gov I read that). But it does help to see what latest tax return they have on file. If I enter in my information from the 2019 tax return, it accepts my address and gives me “other options”. But if I write the wrong address on purpose it says it doesn’t match their records. So it tells me that my latest Tax return is in their system, but that the “get my payment” has my address stored in a different way. I’ve noticed a lot of Americans living in US having similar experience.

      Thanks Adam for setting up this discussion here, it has given some new light on how this system works!

    2. Joshua

      @Steffen
      I just looked at my 2018 tax return, because I do not believe my 2019 return has been processed yet.

      The format of my Address entered on the first page of the 1040 is entered as it would be if you were mailing something in Germay:

      Home address (number and street). If you have a P.O. box, see instructions.
      -> Street Name Number (street name is two words, for example “Am Dorfplatz 11”)
      City, town or post office, state, and ZIP code. If you have a foreign address, attach Schedule 6.
      -> Town

      The rest of the address is entered correctly on Schedule 6, as stated in the instructions. (Foreign country name, foreign state, foreign postal code)

    1. David G

      Hi Steffen, any news on this? How does transferwise work and please verify if we can actually use this to receive our stimulus!

  46. Ciro

    Hi there from Italy, we keep having the same problem as everybody else with “payment status not available”. This morning the difference was that for the first two attempts, it said that the information did not match the records. Then it kicked me out again….will try again tomorrow.

    One question I have though, is that while I included my foreign address on the form 1040, for e-filing turbo tax required a US address and I left my sister in law’s….I wonder if I am inputting the wrong address.

    1. Josh

      I have the same error message: “the information does not match our records.”

      Also I included my wife whom is a mexican citizen in the 2019 filing for married -joint. We were married in november 2019. She did have a SSN from working on a J1 in 2013 that is ‘Authorized for work with a DHS authorization.’ I’ll see if this is an acceptable SSN for the check. Also hope that if it is not that that does not disqualify me from an individual check!

  47. Clifford Ernst

    US citizens, as well as permanent residents, are required to file expatriate tax returns every year regardless of where they reside and the amount of their income. Even if your income is below $12,200 you still have to submit a return if you reside outside of the US. Along with the typical tax return for income, many people are also required to submit a return disclosing assets which are held in bank accounts in foreign countries by using FinCEN Form 114 (FBAR). There are substantial penalties for not submitting your tax return and FBAR report (if required). When you renew your US passport outside of the US you are required to give them your Social Security number now which is forwarded to the IRS for verification that your taxes are up to date. I found this out the hard way. My income is always below the filing limit so one year I decided not to submit a return. I received a letter from the IRS stating that I had 90 days to submit a return or I would have to pay a penalty.

    1. Hi Clifford, thanks for sharing. I think there’s lots of misconceptions out there about whether people need to file or not.

  48. David G

    Hi Adam. Is it possible to submit the routing number and account of a trusted friend in the US in the IRS page for non-filers? Do they verify the name of the account against my name? Also can an account receive more than one stimulus check if several people who have (similar to my last question) submitted the same account (routing, etc) to receive their stimulus check as a direct deposit there? Many thanks in advance!

    1. Hi David. I’m not sure, we are going to have to wait until it lets us see the actual form to enter the account information. If anyone has been able to successfully get in and register, please let us know if you can enter another person’s account.

      1. Eddie

        Hey Adam I read your review about the capital one 360 account. What is the minimum amount you can deposit to open the account?

        1. Hey Eddie. No minimim to open it. To get the sign up bonus I think you do have to put in a certain amount but theres no minimum to open or that you have to maintain and also no monthly or yearly fees.

          1. Eddie

            Thanks for the quick reply Adam. This is weird, last time when I was applying for the capital one account it went through normally but I stopped at the deposit part. Now when I went back in to apply again after reading your reply it declines me and I get this message after putting all my info: We know this isn’t the news you were hoping for. We declined your application based on information we received from Early Warning Services, a consumer reporting agency. Any ideas what went wrong?

          2. Eddie

            Hi Adam, I tried again and this time my info went through however it still takes me to a page where it asks to make a deposit, I don’t know how you got to open it with no deposit. I’m at step 3 and on top of the page it says “Let’s add money.
            Transfer money from another bank account.” And it asks for a routing number, an account number, and amount to transfer.

            There are no options to skip this part or fill in the info with anything other than what it asks for, I can’t get past this part 🙁

          3. Adam McConnaughhay

            Hey Eddie. I cant remember exactly because it was several years ago but O was able to skip it or do it later. I remember I didnt get the bonus because I funded it with a wire transfer from my Colombian account, which I had to initiate from that account not the capital one.

            This confirms you dont have to find it: https://www.capitalone.com/bank/checking-accounts/online-checking-account/disclosures/

            I guess see if theres a small print skip or later somewhere or some other way to advance.

          4. Eddie

            Thanks Adam. I managed to open the account but it turned out to be useless, the acc logged me off and when I tried to log back in it wouldn’t let me without a verification code, the only way to get a verification code is through a US phone number registered under my name. I’m living overseas so thats not possible. I even called capital one to see what we can do and they said nothing can be done unless I have a US number under my name. I can’t even make transfers or activate the debit card without that phone number so this capital one account turned out to be a useless dead end. Any other bank accounts you suggest? this is getting really frustrating just to get that stimulus money

          5. Adam McConnaughhay

            Hi Eddie. Sorry, I don’t have experience with any others. Others have mentioned Transferwise as a way to get stimulus money. I can’t remember exactly how I got the Capital One up and running but I have the app on my phone here in Colombia, but yes I can’t activate cards without calling from the US. Hope you find something that works.

  49. David G

    thanks for the quick reply. Which form are you refering to? the “get my payment” button? Because in the Non-filers page where you enter payment info it lets you put any routing number and account number I believe at least in “step-1. Fill out your tax forms”. Thanks in advance

    1. Ok. Thats good to know. I would think at the chance of being wrong it would be the same.

  50. heidi

    hello,and thanks for a great site.This is the answer to question 14 on the IRA site where it is asked if spouses file jointly and one has a SSn and the other just a TIN nr,if they qualify for the check:
    No, when spouses file jointly, both spouses must have valid SSNs to receive a Payment with one exception. If either spouse is a member of the U.S. Armed Forces at any time during the taxable year, only one spouse needs to have a valid SSN.
    If spouses file separately, the spouse who has an SSN may qualify for a Payment; the other spouse without a valid SSN will not qualify.
    I have just filed 2019 and I am in this situation,and maybe lots more on this site.I am asking my accountant for advice,as it seems a bit weird.If anyone in this situation has received or qualified for payment please let me know,thanks.I aslo cannot get the “my payment ” tab to work

    1. Hey Heidi, thanks for sharing, someone asked about this earlier and I wasn’t sure what to tell them. Still no luck for me either with the get my payment page.

  51. Jack

    Here’s my situation. I am not even a *legal* ex-pat as I spend at least 5 weeks per year in the USA, and have a residence in the USA in any case, which I use for my tax form, bank, etc. I had already filed for 2019, and had $0 tax liability and had no pre-payments, so there was no amount due or to be refunded.

    I tried the portal on Friday, but the stupid system only allowed for the choice of amount due or refunded. I tried it both ways with the amount as 0, and it gave me an error. I just tried it a few minutes ago, and now it says that the check will be sent on Apr 24. This means that it will sit in my mailbox totally useless to me until I am back home in October (and that presumes the Coronavirus situation has stabilized by then), could very well be pilfered by a porch pirate, and in any case, will have expired by the time I could cash it.

    I had an inkling that this could happen, so I filled a form for assistance with the Taxpayer Advocacy Service, but I had not heard anything from them. I have been discussing this possibility with my Senator’s office before this, and so I have relayed this recent status, and am awaiting a response.

  52. Kim M

    One reason they give for “Payment Status Not Available”:
    The application doesn’t yet have your data; we’re working on adding more data to allow more people to use it.
    They may simply not have our data in yet. Maybe in the days to come. I feel like we wouldn’t be top priority.

  53. Kayla

    You’re amazing! Thanks for all this work and info that you put together! This is the best resource that I’ve been able to find! Thanks so much!

  54. Erin Threlkeld

    Your suggestion to go ahead and do your 2019 income taxes now (as opposed to July) as possibly a way of spurring the process of receiving a direct deposit is only useful if you are receiving a refund and you didn’t receive one last year, in which case you then have that opportunity to give them your direct deposit info. I pay them every year and even though that bank info is there, they will not use it for a direct deposit. I live in Mexico but use a US address on the form. Even with a normal US address, I am getting the message everybody else is, “Payment Status not available.” So it isn’t just for those with foreign addresses..

    1. Hey Erin. Thanks for letting me know. I figured it may help to fill in the bank details even if you dont pay or receive a return but it was speculation.

  55. Yen

    Hi!

    This is such a helpful content. I just want to seek an advice for anyone with a similar situation who was successful in applying.

    Here are some of facts in my situation;
    1. I lived in Asia for at least 5 years now.
    2. I have never filed my TAXES in the US as I’ve only had informal jobs to get by as I attend college.
    3. I have 0 income for the past 2 years.
    4. I have no US Bank accounts.
    5. I no longer have a US address or phone number.

    Any related advice would be appreciated.

  56. Yen

    6. I am a US Citizen

    I forgot to add.

  57. Sherif

    Hello everyone! So “glad” this portal is full of people that have my same issue. I would like to ask a question though: when you e-file as expats, most of you probably claim the FEIE so at the end they owe $0.00 and have a refund of $0.00. All the e-file tools I have tried won’t prompt the page to fill the direct deposit info in form 1040 and there is no way to insert them manually. Have anyone of you found a way or a e-filing tool to do that? Because I am waiting to e-file my 2019 return for that reason. Otherwise it will just end up like the 2018 return I e-filed and go in with the direct deposit info blank. I DO have a U.S. bank account, just cannot find a way to put in those info in my 2019 return. So frustrating. If you do have a way or use a tool that allows you to do that, PLEASE let me know, because I really run out of ideas and this “Get My Payment” tool just does NOT work for any of us. Please let me know ASAP if you have an idea to solve my problem, because here in Italy the economic situation is REALLY bad and if I don’t get this money before the end of the month I am literally screwed. I will be very grateful to anyone who can help. I look forward to your replies! Thank you all in advance!

    1. Shannon

      Hi Sherif,
      I e-filed 2019 with TaxAct, I’m not due a refund & there was no possibility of adding a bank account on the actual form. HOWEVER, before I submitted it, I clicked back and around on “Info” or “Additional Info” I believe, (on the left hand side) under Federal there was a line to input the bank details. It did not show up on the actual 1040 pdf though, so whether or not the payment goes to my bank account, we shall see. I’m in the UK, I have a US bank account, and I filed on 12th April. Also getting the error message. I hope this helps!

    2. Christian

      H&R Block 2019 (I bought it in amazon).

  58. Curt S.

    Hello,
    Concerning the Get My Payment IRS tool:
    Democrats Abroad have sent a letter to the Treasury Department/IRS
    concerning the foreign address/information doesn’t match glitch (amongst other things), letter which you can download here (https://www.democratsabroad.org/taxation_news).

    According to that missive, the snafu’s the zip code: “Unfortunately, the
    tool will not let the user advance to the next screen without providing
    a Zip Code. Putting a U.S. zip code, non-U.S. post code, no zip code,
    “none” or 5 zeroes into the field gives you a message that the
    “information provided does not match the information the IRS has on
    file…”

    1. Josh

      ThanksCurt. Have the same error message and waiting for info!

    2. Christine

      Thanks! This is helpful!

  59. Sam

    I entered totally bogus personal information into the Get My Payment website and the “Payment Status Not Available” message pops up. It would seem, therefore, that this response gives no indication of whether or not an individual’s information is matched with data on file. The response “According to the information that we have on file…” is misleading since the same message appears when there is clearly NO information on file.

  60. Victoria B

    Hi, I’m a US Citizen living in Venezuela. I turned 18 not long ago and I don’t have a bank account nor an address in the US. Do you think I could enter a borrowed US bank account from (non US citizen) friends or family?

    1. Hi Victoria. If no one could have claimed you as a dependent then you should be elgible. The bank account you are going to have to try once the portal is working.

  61. Rick M

    Hi, Adam… What a great site. Thank you. I too am retired in Colombia. A zero-filer (no tax – no refund) on Social Security (via direct deposit to my bank in the US). The Get My Payment site does not recognize a Colombian address even though I entered it exactly as written on my tax return (Calle 102 No. 78 – 10, Apartment 2201, for example) nor the six digit zip code used in Colombia. I tried a lot of formats, removing the apartment, the No., the dash, removed a digit from the zip code, got locked up daily after 3 tries, and nothing). Since I am a filer on Social Security, I should have received my direct deposit in my US bank with the first wave of 80 Millions, but I did not. Not sure what else to do. Even if the Colombian address is accepted (unlikely), I learnt from other zero-filers that there is another challenge since I owe neither a tax nor a refund (the only 2 options offered for verification). The IRS and SSA talk about SSA-1099, but SSA-1099 only shows my mailing address in the US (for convenience, since 4-72 takes months to deliver). My tax return has my Colombian address and no direct deposit information. Ideally I should just get my stimulus payment the way I normally get my SS benefits via direct deposit in my US bank. My concern if they use my SSA-1099 and mail the paper check to my US address and there will be no one to receive it till 2021…. or if they use my tax return and mail the check to my Colombian address, and that may get lost or cashed by someone.

    What are your thoughts? and any advice you may on how to write to (and get a response from) the Treasury department? Thanks again.

    1. Hey Rick. So Im not familiar with the SS forms but my understanding was that yes it should deposit automatically into the account you get your ss payments into. Do you normally receive them by direct deposit? If so I would sit tight for now, I think that SS recipients were part of the 2nd wave and it is possible they are still processing.

    1. Hey Rick sorry I have to approve the comments since there is a fair amount of spam too. Just got a chance to do so.

  62. louis

    Hi, Im a college student in the Philippines, and read about the terms of EIP, found out I could qualify to the non-filers form in the IRS site. Quick question though could I use my mother’s bank account, my mother also applied for EIP and last tax return she didnt claim me as dependent. She has 2 bank accounts and wondering if I can use the one she didnt use, to have my EIP deposit directly to that account. Or i have to have my own bank account in my name? Thanks !

  63. Sherif

    Hello again everyone! Does anyone know a solution for the issue I posted in the message before this one? Thanks again!

  64. Daniel

    Hello again, I live overseas, I submitted the form through IRS and it got accepted. I put my foreign address, no phone number and I didn’t enter any bank account, I un-checked ‘checking’ and ‘saving’ (since I don’t have one in the US), it said there that the IRS will mail me a check in that case. My question is, if this really goes through, would they really mail me the check overseas? and do I need to do anything right now? Here’s an excerpt of the email I got:
    Dear Non-Filers: Enter Payment Info customer:

    Congratulations, the IRS has accepted your Non-Filers: Enter Payment Info return.

    Your Submission ID is: xxxxxxx
    If you haven’t already, it’s always a good idea to print a copy of your return for your records.

    Check the IRS website for the latest info on payment timelines at https://www.irs.gov/coronavirus

    To confirm your return status, log in to your Non-Filers: Enter Payment Info account at https://www.freefilefillableforms.com/#/fd/EconomicImpactPayment and select the “Check E-File Status” button.

    This email was generated by an automatic system that is not monitored for responses.

    1. Shaji

      Hi Daniel,
      How did you passed the first screen validating your overseas street address and postal code?

      shaji

  65. Michelle

    Hi Adam, I’m a US citizen living in Ireland for the past 14 years. I have always filed (always with a 0) but have recently returned to work after having kids and now file using the 1040, Schedule 1 and Form 2555 – again with a 0. I have always filed by mail and did so for 2019 but I entered my US bank details even though I will not get a refund. Should I file through e-file as well or just wait? I only read IRS are not processing paperwork after I filed 2019…

    1. Hi, I think I would wait, unless you only mailed it after say mid March. It sounds like from what others have said in comments that if you e file with an agi of 0 it never gives you the option to put in a bank account so sounds like you would just be in the same boat.

  66. Tony

    Just thought I give my experience here: I’m having the same problem as an expat with a foreign address not matching their records. I e-filed with TurboTax in late January so I know they have my return processed. If you do get a paper check and have a US bank account, using mobile deposit from the bank’s app could be an option. I bank with Wells Fargo so I know that option exists for me.

    1. Hi Tony, my Capital One has mobile check deposit but it only works when it is in the US with the phone gps. Hopefully they get this tool sorted. Fortunately Im still able to work and will be able to wait until Im in the US at some point to cash it but it would be nice to have it before.

  67. Oksana Nikolskiy

    I’m a US citizen living in Russia. I have been trying to access the irs portal for already 4 days. It appears to not working and constantly saying they can’t check my identity.
    I’m guessing they have a glitch since I should be eligible for a check. I filed my 2018 return with the dd info on it and I also filed 2019 without the one. Hopefully the irs team would check my dd information from the previous 2018 year and deposit the money.
    Otherwise, not sure how long it will take them to mail the checks to all foreign addresses

  68. Elaine

    Hello everyone,
    First of all, thank you Adam for this informative website. I live abroad and filed my 2018 and 2019 returns. I owe money for 2019 so the IRS has my US bank info. However, I heard that the ‘withdrawal’ info is not the same as the ‘direct deposit’ info. Is that true?
    When I hear people say they put their bank info on their return, I am confused. My tax lady says you can’t put direct deposit info on the return unless you are getting a tax refund. My question is, can US bank info, even for a withdrawal (I owe taxes)
    be enough for the IRS to deposit my stimulus payment? Has anybody received theirs with that info?
    Thanks for your help.

    1. Hi Elaine,

      I’m not sure to be honest. Hopefully someone in a similar situation can give us some insight as I’m sure you’re not the only one with that question. And thanks for the kind words on the site!

    2. Robert Blackie

      The IRS website says that they cannot use withdrawal information for the purpose of receiving your Covid stimulus. You would have to use the online tool they have setup to enter your banking information for the direct deposit.

  69. Johnny

    This article here says american citizens who are married to an immigrant who does not have a SSN and file their taxes jointly are not entitled to the stimulus checks. Perhaps this exclusion also applies to those who file separately, but I’m not positive. Could be the reasoning for a lot of the commenters above.

    “But it excludes millions of tax-paying immigrants who do not have legal status — and it also blocks U.S. citizens if they file a joint tax return with a spouse who does not have a Social Security number.”

    https://www.msn.com/en-us/news/us/these-us-citizens-wont-get-coronavirus-stimulus-checks-%E2%80%94-because-their-spouses-are-immigrants/ar-BB12WWwR

    1. Kenny

      Johnny, this is sad news.
      I am an American citizen working in Japan.
      My wife is Japanese, we file separately and she has ITIN.

      If this is the reason why I can’t get the payment, it’s just sad.
      Japan is providing something similar to EIP, I guess I’ll count on that for now…

      Thank you for sharing Johnny.

  70. Mensur

    Hi Adam,

    I live abord for the past 9 years and I was not aware that even if I do make under $ 12000 a year that I am still obligated to fill my US taxes every year. How did you file you taxes for the previous year at once, do you have a link for it, and the second question is is there a way that we can receive a stimulus check in the foreign bank?

    Thanks for your help

    1. Honestly Mensur, this was several years back and I just found the forms for each year and wrote a letter explaining I didn’t know. If that is really the correct way, I’m not sure. Dig around on the IRS website. As far as a foreign bank account, again, I’m not sure since I haven’t been able to successfully access the portal, but it sounds like you have to enter a routing number, which I believe only US banks have.

  71. Flavia

    Hi Adam, thanks for taking the time to deal with all of us! I also have a question. I’ve been living abroad for the past years and I’m filling taxes in Brazil. I no longer have a US bank account nor I did file taxes in the US since I’m doing it locally. I’ve tried to use the non fillers form but it keeps coming back because I did not fill the bank account info. What do I have to do in order to let the US know I did pay taxes and I (desperately) need the stimulus check? Would you walk me through, please?

    1. Hi Flavia, you may still have to file even though you likely don’t owe anything by taking the Foreign Earned Income Exclusion. As far as the bank account info, it sounds like it requires a routing number, so has to be a US, I’ve heard you can also get it into a PayPal account, and possibly Transferwise. Waiting for it through the mail will take months, so I’d recommend looking into one of those options, capital one, or if there is another online bank option with no fees, even if you only use it for this.

  72. Joseph

    Hi guys, I’m an American living overseas. I’ve been following the conversation here regarding the IRS website problems for Americans abroad. I’ve been getting the same “Payment Status Not Available” message mentioned throughout the conversation. I would like to ask if any of you at all have had any luck getting past this message and through in order to enter your bank details. I’ve heard that there might be a glitch with the system that rejects a foreign post code in your address, and only accepts US zip codes. I, and probably many of you, only have a foreign post code and I’ve used it in my US tax return for years. So I’m asking: has any American abroad, with a foreign address, had any luck getting through the system and past the message “Payment Status Not Available?” Has anyone at all had any luck putting in your bank details and/or getting your $1200?

  73. Pablo

    Hello Everyone!

    I also have the same issue with the foreign address and the get my payment tool… I want to add my DD information.
    if anyone finds a solution please let us know.

  74. Cory

    Quick question, what do you guys think will happen if we use the Non-Filer form to get through even if we filed? I am not sure what else we can do? I read a few times on Reddit that they’ll begin mailing checks this friade, the 24th but that’s an issue since the address on my returns is no longer actual since I recently moved.

    Any opinions?

    1. Hi Cory, the truth is I had a friend here tell me he did that. He didn’t actually file (although he probably is supposed to), and he got the money. I’m considering doing it myself. Don’t want to get myself into any hot water, but it seems a bit ridiculous that they are getting the money more quickly.

      1. Wesley LeBaron Harris

        Have you had any luck? I’m just back to the states after 12 years overseas, and still get the same error daily. ‘ Information does not match’ etc etc…

    2. Kevin

      Hey Cory, I tried this a few days ago after many failed “information does not match” attempts. It looked okay in the beginning, the form was submitted no problem but the next day I got an email saying it was rejected because of this:

      Here is your error(s):
      Issue : Business Rule R0000-902-01 – Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return.

      My 2019 taxes were already filed so that is the issue it would seem. I guess the good news is that this proves they did receive my taxes but still no luck to get the check. I am already locked out of the site today but will try again tomorrow to see if I can do some funky things with the post code.

  75. Josh

    FYI: I learned the hard way- if you file married joint with a non-resident alien spouse (either via TIN or SSN ‘work authorization only by DNS authorization) the US citizen filer is disqualified from the economic impact payment (1,200). Only way around is to file married separate. In this case you can qualify for the 1,200. Down-side in my situation would be loosing 1 year of paper trail for if we go through an immigration process to reside in the US.

    Anyone else have the same situation?

    1. Powell

      Josh,

      I am in the same boat, been filing jointly with my wife (NRA) for the last two returns. I haven’t filed my 2019 return yet, not sure what I will do. Although I am not planning on having her applying for green card anytime soon, so I may just go ahead and file as individual this year. Not sure if there is any legality issues. We registered for marriage in China and Taiwan, but not in US.

    2. mark

      hello,

      your info ( “if you file married joint with a non-resident alien spouse…the US citizen filer is disqualified from the economic impact payment” ) seems to contradict other info.

      it has been reported that persons married to an alien, filing a joint return are eligible for this payment.

      however, it has been pointed out also that:

      “Millions of U.S. citizens won’t get federal stimulus assistance under the $2 trillion pandemic aid package because there are also unauthorized immigrants in their families. The CARES Act excludes unauthorized immigrants and most U.S. citizens or legal immigrant spouses who file taxes jointly with unauthorized immigrants or immigrants without a Social Security number, making an exception for military families.”

      i’m not sure how the USA gov would be able to tell who is an “authorized” immigrant/alien however….

    3. Powell

      Josh,

      I am in the same boat. My wife is a NRA, jointly filed 2017/2018, haven’t decided what to do with 2019 filing.
      We registered for marriage in China and Taiwan, but not in US, not planning on applying for her Green Card anytime soon.
      I am leaning towards filing as single in 2019 if that guarantees I will get that 1,200 payment, but with all the expats having problem so far, I don’t think that’s a guarantee.

  76. Cory

    UPDATE:

    So I was able to get in touch with the IRS (1-800-829-3903 press 1 and the press # multiple times so that you get connected to a person) and I was able to update my address to a US address. The nice gentleman also confirmed to me that paper checks will be mailed starting April 24th and that they are not processing ANYTHING anymore since they have been shut down. So anything mailed will not be opened or processed until after they open up again which as of right now will not be until after July 15th, 2020.

    So it may be a good shot to get in touch as I did above to correct any information needed. They will ask you your SSN, DOB, current address and full name. Hopefully I could help you guys!

    1. Tony

      Cory, did you mention anything about foreign addresses and why us expats can’t access the site? Have you tried using the updated address to access the Get My Payment link?

    2. Christine

      Cory, Thanks for the info. How did you get through on that number? When I call, it just says the office is closed.

      1. Christine

        Nevermind, I just pressed 1 and # like you said and got a list of options and talked to a real person! I also changed my address, so fingers crossed the check will be mailed to the US.

    3. Travis W.

      Thanks for the tip Cory, I tried it too, but it seems its on the luck of the person that you get. The person that I talked to basically said “F* off”. So, I guess it’s worth a try, but it’s the collections department and I guess they are getting many calls about this right now.

  77. Joshua Densing

    I have been trying to help my parents to ge there stimulus but the site always says not available. They are both senior citizens. 🙁

  78. Murat

    Hi Adam,

    First of all, thank you for your effort and this informative page.

    As Cory said above, I called 1-800-829-3903 pressed 1 and then pressed # 7-8 times:) Finally I got connected to a real person in 2 min. At least I confirmed my foreign address on my IRS file. The lady I spoke to doesn’t know why I am getting error while I try on IRS get my payment tool.

    Actually, I don’t know what to to do other than waiting or trying more. I finished my 2019 return. If it takes so long, maybe re-filing like non-filers is another option :/

  79. Elizabeth

    Thank you Adam for this incredibly useful resource!

    I am a U.S. citizen living in Chile. I filed my 2019 taxes electronically (as I do every year), but did not include my bank information as I knew I wouldn’t be getting a refund due to the FEIE.

    Like many of you, I am trying to access the “get my payment” tool so that I can enter in my banking information and hopefully receive a direct deposit. I’ve been trying every day this past week and a half, but I am always given the message that my information does not match what they have on record and then I am locked out for 24 hours. I’ve tried many different variations of my address, SSN with dashes/no dashes etc. to no avail.

    Has anyone had any luck? Or does anyone have any updates? Any information would be much appreciated. Thanks!

    1. I am in the same boat and everyone else I’ve talked to is too. Interestingly I don’t get the your information doesn’t match what’s record error but one that says according to our records we can’t confirm your eligibility right now.

      1. Cory J

        I’m also in the same situation; filed for 2018 with my account details but filed for 2019 without my bank account details; apparently the IRS is too lazy to look at the 2018 return since I have not received anything yet. Using the Get My Payment site I also get the “information doesn’t match what’s on record” error message. Just wanted to flag that the site says that it will be down for a few hours here and there over the next few days for maintenance, so hopefully they will be fixing the overseas post code issue then! Overall, thanks for the primer Adam, this has been a great source of information, and I hope we can collectively find a way to fix these issues for expats!

  80. Ciro Cerretelli

    I am on the same boat, I thought the Italian administration websites were bad, but this IRS site is a travesty, what a shame!

  81. Robert Blackie

    There are some members of Congress who are working on behalf of American living abroad to fix the known issue with the Get My Payment tool. Today, a letter was sent from Rep. Dina Titus to the IRS and Treasury Departments calling attention to this: https://www.democratsabroad.org/carmelan/rep_titus_d-nv01_champions_congressional_ask_for_fixes_for_cares_act_tools_for_americans_abroad

    Furthermore, the IRS Get My Payment website now says it will be undergoing maintenance starting today and lasting through Saturday. I am CAUTIOUSLY OPTIMISTIC that they may fix the issues we have been having as part of this maintenance. Fingers crossed.

  82. C

    Hello everyone,

    I’d like to share my conversation I had with an IRS customer service representative this morning.
    After calling 1-800-829-3903, dialing “1” then “#” 7 times, and waiting for about 20 min, I was connected to a very kind representative who asked me to verify my credentials, then asked what address I’d like to have registered. I was able to successfully change my mailing address to one in the states.

    The funny thing is, he said the check is actually going out in the mail tomorrow to my foreign address. He wasn’t sure how long it would take to get here though.

    My advice for everyone is to call that number, verify what address the IRS has on file, and then see if you can inquire when the check will be sent.

    Good luck and stay healthy everyone.

  83. boop

    Get my payment is IRS (it really sucks)

  84. Kim M.

    The site will be down for maintenance for 3 hours Fri, Sat, and Sun. Let’s hope they do something to fix it! There are still a lot of people in the US that haven’t received anything yet so it could be awhile before we will see it.

  85. Alan X Wei

    Hi, all,
    My trouble is more complicated. First, when I filed my 2019 Return, the software recorded my foreign address without street info and I did not check it up; Secondly, the postal code is more than 5 digit where Get My Payment limit it to 5; Thirdly, I tried to call to correct it but nowhere to go as IRS reduced its stuff number and now no one answers phone call. Mail address change form would take months to process at this time.
    Any suggestion and comment? Thanks a lot!
    Allen

    1. Murat

      Hi Alan,

      Call 1-800-829-3903, dialing “1” then and then press “#” 6-7 times and it connects you a real person. I did like that and confirmed my foreign address. I canno still access to IRS Get My Payment tool but at least I know they have correct address on my file. Good Luck

  86. Christie

    Following for the Get My Payment issue. Having the same. Frustrating. I can’t even get mail here where I am as the postal service is shut down (not essential), not that I ever received mail here anyway.

  87. Andrew

    Hi Adam! Thanks for all this info. I can login to the IRS page and enter my US bank info to receive the direct deposit. I am an expat who files tax returns but pays no taxes because of the foreign earned income exclusion. On the IRS page where I put my bank info, it also asks me if I “received a refund” or “owed money” on my last tax return. It forces you to choose one of those options and then there’s a line to enter how much money you were refunded or owed. But neither apply to me because I paid no tax! Unsure what to enter in those fields.

    1. Hey Andrew, honestly no idea, it sounds like you are one of the fortunate few who have made it that far.

  88. cartex1

    I have been getting the “information does not match our records” error for several days, today I was searching online for help and it seems that the Get My Payment tool just cannot handle foreign addresses. The organization Democrats Abroad, as well as some members of Congress, have recently sent letters to Treasury and the IRS asking them to fix this issue along with some others.

    https://www.democratsabroad.org/carmelan/rep_titus_d-nv01_champions_congressional_ask_for_fixes_for_cares_act_tools_for_americans_abroad

  89. Joseph

    Adam, I think we are now getting the “Information Doesn’t Match” message because the IRS is doing planned maintenance on the site from 23-25 April. I just started getting that message today, whereas I always got the “Can’t Confirm Eligibility” before 23 April. And Adam, thanks so much for creating and maintaining your website. The info here shared by other Americans overseas has been really helpful and reassuring.

  90. Evgeny

    As of today things look different – instead of “Status Not Available” it is now saying “Data entered does not match our records”.
    Look like we came to the same issue as local Americans experience – can’t just input the address in a format that system accepts.
    I live abroad, filled 2018 and 2019 taxes through Turbotax, the last one was submitted on April 17, as due date was extended to June.

    1. Chris F.

      Today our switched from “Stutus Not Available” to “Data Entered does not match our records” and after a few attempts it went to a warning that too many attempts were made try back tomorrow.

      We live in Central America. Are residents but filed and paid taxes in 2018 and are still waiting on tax documents to complete our 2019 return. IRS drafted our taxes due directly from our WF account over the last ten years.

      We have had not direct deposite and can’t get through the site. We do qualify for the CARES stimulus.

      If you have any luck please pass info on…I will do the same.

  91. John

    Still waiting and I receive Social Security, live in France and filed my taxes in 2018.

  92. Travis W.

    After five failed attempts I made it through this morning and got my address changed using Cory’s method mentioned above! (Thank you again for that Cory!).

    Some tips to get through and win the IRS agent over.

    Read the address from your latest tax return directly, and don’t mention trouble with the website. It seems all 4 of the agents I spoke with this morning were VERY annoyed when that was mentioned.

    Good luck to the abroad community out there!

  93. Derek

    Hello, US citizen from Germany here. In the same boat with the IRS website issue. We moved last year within Germany and I have always had to mail a paper return since living here. I file with the foreign income exclusion so TurboTax does not allow e-file. Concerned my old address was on file I tried the tip above and reached someone without waiting at the IRS. I also just stated I wanted to verify my address on file and a very friendly lady on the other end did so. It appears that even though the paper return was not processed the current address was entered. If a check will be sent at least it will go to the right place. Hope this helps any of you out there with a similar experience. Thanks for all the information everyone is providing!

  94. Pablo

    This is a great website to connect and stay informed about expat issues.
    Hope after the weekend we have good news from the IRS website that they are able to match our addresses.
    Greetings from Argentina!

  95. Will

    Hi all. Will here, an American living in Brazil since 2009. I usually spend about 3 months a year in the States at my parents’ house because I have a long summer vacation. Anyway, the my payment site had been giving me the “we can’t determine your blah blah blah” error until last night. I logged in and it said I was eligible for the stimulus. The problem was that it asked for how much I owed or was owed based on my 2019 returns which I filed about 2 weeks ago and haven’t been processed, and I didn’t file in 2018, which was their other option to choose in order to determine my latest situation with the Irs. I was going to just select 2019 and select that I was owed 0 but I’ve read that many people have tried that and it gave them an error message putting 0. So, as I was searching for my bank routing number and all that other stuff, I got logged out twice, resulting in getting locked out for 24 hours when I tried logging in again. I just ask you all how I can put in my direct deposit info without having filed in 2018 and my 2019 returns not being processed yet. I’m utterly lost here and I’m sure some of you have been having the same problem. Any help would be appreciated. By the way, I make less than 12,000 dollars a year due to the exchange rate being so high. So I would owe the irs nothing.

  96. Kris

    Hi, everyone! I live in Spain. My son (22 years old and a non-dependent) and I each opened online Capitol One-360 accounts just to get the stimulus checks. Let me just forewarn everyone that, if anyone decides to open a Capitol One account, he or she will need to introduce a US telephone number to “set up” the new bank account once it’s created. We both resolved this easily by just using my mother’s, who lives stateside (she just told us the verification code she was texted). Although Capitol One expressly states that you must use a US phone number registered to you, personally, we were both able to work around this hurdle in the manner described. Also, any issues are resolved in a very friendly manner by calling their toll-free number, which I did thru Skype, so it was totally free. Hope this helps. Aside from that, neither my son (“Non-filer” tool) or I (E-filed my 2019 taxes with Turbotax) have gotten the checks, and I am encountering the same problems that everyone else is experiencing. Patience is a virtue! Stay safe, you guys.

    1. Hey Kris. Yup thats how I have mine set up too. On my end same for the payment still, maybe this coming week?

      1. Kris

        Hi, Adam. I keep getting the error message. Today I tried putting in my apartment number with the # sign before it (as the IRS shows when you click on the question mark) but no dice. I’m still getting the Status Not Available. Cuídate!

  97. annalisa

    hi can i ask if im calling the 1-800 from a different country other than u.s. do i have to type in also phone codes?

    1. Kris

      Hi, Annalisa… On Skype you have to put +1 (US country code) before the toll-free prefix (800, 888, etc…). Hope that helps..

  98. Troy

    Hello All,

    UPDATE: It Finally Works
    After multiple attempts over the past week or so, I was finally able to get past the error message we have all been receiving and made it to the page which asked for updated bank account info. This happened last night but unfortunately, I got a new error message which suggested the info in at least one field was not acceptable, although accurate.

    Well I am delighted to report that I just tried again a few minutes ago and this time it worked. If you are like me and have a negative AGI since you claim FEIE, the trick is to simply follow the below steps i did differently tonight:

    1. Select ‘Received Refund’ even if you did not receive one (as was the case with me)
    2. For AGI, type in your exact AGI from your most recent return but without the negative sign or without parenthesis. Random example: 145000 as opposed to -145000 or (145000)
    3. For refund amount, type in 0
    4. The rest is pretty straightforward. Type in your US routing number and your full account number.

    For those of you who are unable to make it to the page above, you may try the following that worked for me. Not sure if it will but it is worth a try. The only thing I did different was to:
    1. Use the calendar icon to select my DOB as opposed to typing it in
    2. After I typed in my address and zip code, I hit the space bar after each one just so that I wasn’t autofilling my info. Weird, I know, but that these are the only steps I did differently than all the other attempts which resulted in the error message.

    I wish you all the very best and do hope it works out for you like it did for me. At the very end, this is the final message i received:

    “BANK ACCOUNT CONFIRMATION”
    “You have successfully submitted your bank account information. Your payment will be direct deposited into your account using the information you provided”

    1. Hey Troy. Thanks for sharing! Glad you got in, am going to try myself right now. Fingers crossed!

      1. Well no luck getting through for me, although I was not getting past the first page, with a little red message appearing above saying it doesn’t match the info on file. Assuming it is something with the address and/or zip. It would be nice if it indicated. Locked out after 3 tries, so will have to give it another go tomorrow.

        1. James

          Adam thanks for all this information and greetings from Switzerland. I have the same problem — I am now getting the new error message: “Your information does not match our records.” I think it has to do with the address and zip code. In Switzerland, our zipcodes have only four numbers rather than five. Maybe they’ll fix this later this week? It would be great to get the direct deposit rather than have to wait for a check.

          1. James

            Troy, your comments and information have been so useful. I’m still not able to get passed the initial page, but hopefully I shall have more luck this week.

    2. Evgeny

      What tool are you talking about? Tool “For non-fillers” or “Get my payment”? Here we mainly talk about the last one and as I know it doesn’t have anything related to AGI, FEIE etc..

      We are all waiting for the first successful attempt to add the bank account info on “Get my payment” tool.

    3. ekmll

      Hello Troy. I can’t find on which page I can select ‘Received Refund.’ Can you please help me? Thank you.

      1. Troy

        Hello Ekmll,

        This is the second page once you move past the first one that asks for SSN, address, etc.

  99. Andrew

    Hopefully members of Congress can have the current state of the IRS website fixed. The reason so many are getting the “Data entered does not match our records” message is probably because it forces you to choose either “received refund” or “owed money” for your last tax return, followed by a line to input the amount. However, that won’t apply to anyone who used the foreign earned income exclusion because you wouldn’t have paid tax, therefore you wouldn’t have received a refund or owed money. That applies to me, so of course the “data entered doesn’t match records” because they’re forcing me to input false info just so I can click the enter button!

  100. Will

    Troy, same thing worked for me today. I selected owed a refund and then put 0. I was then able to put in my routing number and acct number and it said the money will be deposited. I just found it a little strange because I didn’t file in 2018 and my 2019 returns are still in processing. I guess I am seen as being eligible of not needing to file because I don’t make enough money in dollars so the system accepted everything. So keep trying guys. Maybe these updates are fixing things.

  101. Jo

    Hi Troy,
    1 How did you enter your SSN with or without dashes?
    2 Did you enter a foreign address and if so how did you enter your zip/post code?
    3 Will the portal take foreign bank account?

    Thanks in advance!

    1. Troy

      Hello Jo,

      1. I entered without dashes
      2. No, i entered a US address and made sure it was the same one the IRS has on file. I called them last week to verify. I entered the 5 digit zip code.
      3. Not sure. I put my US bank account info.

  102. Chris

    US citizen who has lived in Norway for the past 4 years. Moved back to the states right before COVID. I’ve been getting the “ we can’t determine your payment status” since the website was launched. Today it changed to “does not match our records” and then I was locked out.

    Maybe it’ll work soon, but I have a feeling it won’t til I complete my 2019 and update it with my US bank account and address.

  103. rbalamur

    I am also an expat living abroad and tried keying in details “Get My Payment”
    1. SSN with and without hypen
    2. Choose DOB from the calendar
    3. Typed in my foreign address and Pincode

    I keep getting only below message “We are unable to provide you with the status of your payment or perform the action requested because:
    The tax return information you entered does not match our records; or
    You have already accessed the system the maximum number of times today.
    Please come back after 24 hours and try again.

    For whoever it worked, please share how you entered the details.

  104. Bongski

    Has anyone (expat) received their Stimulus money yet? I still have no success using the “Get My Payment” link (error message).

  105. Diana

    Hi Troy,

    Thank you for sharing your successful experience! Just two questions:

    1. did you enter a foreign address, including a foreign zipcode? If so, is there a particular format you used? I live in the UK so my address should be easily recognizable in English, but I am still not able to get past the first page. I have a 5digit/letter zipcode and entered it just like I did on my tax return.

    2. when you called IRS, was there an option to submit your bank info with them or just correct an address?

    Thanks!

    1. Curt S.

      No, he did NOT enter a FOREIGN ADDRESS, he entered a US one, which he revealed in a later post after sending everyone on a silly wild goose chase. We want to hear from people LIVING ABROAD, who filed in 2018/2019 with a FOREIGN ADDRESS, who either can or cannot LOG IN to the GET MY PAYMENT tool with a FOREIGN ADDRESS on the FIRST PAGE, where you enter your SSN, your DOB, your STREET ADDRESS, and your ZIP or POSTAL CODE.

  106. Diana

    Will, did you enter a foreign or US address? The only person who was successful, Troy, entered a US address, which is not the typical situation of a US citizen living abroad. Thanks!

  107. Pablo

    Any luck with IRS website anyone this weekend?

  108. Natassia

    Can i have my stimulus check mailed to my family’s home in the USA and they FedEx it to me? Could i cash it here in UAE Dubai?

    1. If you have your address changed (or its the one on file) I’m sure you could. You’ll have to ask your bank if they can cash checks from the US.

      1. Deborah

        Hello: IRS extended the date were you can update your info (american bank and address) with the tool NON-FILERS GET PAYMENT INFO HERE. From now through November 21 @3 PM EST. I’ve been helping lots of my neighbors here in DR who are retired and get SS payment in local banks, to provide a trustworthy friend’s or relative’s american bank account.

  109. Andrew

    Today after the first step (social security, DOB, address), it went straight to this message: “We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you.” It didn’t even give me a chance to input bank info. Previously at the bank info step, it always said my info about my previous tax return didn’t match what they had on file. So I guess it’s kind of nice that the money is actually being sent out, but it’s annoying that they got rid of the possibility of direct deposit because now I will have to figure out a way to cash the check. Besides flying back to my parents’ place in the States and signing the back of the check, anyone have any other way to get a check cashed without being there in person to do it?

    1. Andrew

      Nevermind, just realized that my banking app has mobile checking. So my dad can just take pics of the front and back of the check, I’ll print them out over here, sign the pic of the back, take pics of those pics, and then upload to my banking app.

      1. Jh

        Can you let us know if that worked out?

  110. Will

    Diana,

    I still have a bank account in the States and an address in the States associated with the account. Interestingly, today, one day after entering my direct deposit information, the get my payment page says a check will be mailed to my address on record with them on the 31st. So I guess only addresses in the States are working as of now. I hope they fix that soon for all ex pats who no longer have bank accounts in the States.

  111. Julia

    I am also getting locked out with a UK address. I’ve tried over several days. I receive the following message:

    ‘Please Try Again Later
    We are unable to provide you with the status of your payment or perform the action requested because:

    The tax return information you entered does not match our records; or
    You have already accessed the system the maximum number of times today.
    Please come back after 24 hours and try again.’

    Please, if anyone is able to succeed with a foreign address, let us know!

  112. Jordan

    Hi!! American living in Spain.

    I’ve tried calling the number mentioned above 1-800-829-3903, and dialing 1 and the # but it just keeps saying that the office is closed, and goes on to say there hours are M-F 8am-8pm.. which is during the time I am calling. I know lots of IRS functionalities are shut down right now so wondering if anyone has had a similar experience or if I’m doing something wrong, or if there is a better number to call now?

    Thanks!!

    1. Kris

      Hola, Jordan! I’m in Spain, too, btw. I called the same IRS number today… After punching in SSN and waiting to be transferred, I was told that “due to brief technical difficulties” my call could not be transferred…. I’ll try again tomorrow.

      1. jordan

        hola kris!!! hope you’re doing ok!! hahah i just called them again (10.30AM east coast USA time, 4.30PM Spain time) and got through… did what everyone else said basically just kept hitting 0 and after about 15 minutes on hold got through to a very nice woman!!! in my case unfortunately my check was already mailed to my Spain address on April 24th but it is what it is! She said if I don’t receive it by May 24th to call them back hahah good luck!!

  113. Tam

    US citizen living abroad filed on 17th April through Non Filer portal with US banking account details, got the payment today (27th April). But, Get My Payment still doesn’t work for me. Not able to pass the first screen itself.

    1. I actually went ahead and tried to the non filer portal just to see. It was rejected in my case due to the AGI not being correct. I think that is because I had a small amount of interest income, which I stupidly didn’t note. But thanks Tam for sharing, this may in fact be a work around for some.

  114. Alex

    I had the same problem a lot of people did with the portal not recognizing my foreign address even though it is the same as on my return. I took the advice of a few commenters above and called the IRS at 1-800-829-3903. This phone number can be found on the IRS website (https://www.irs.gov/businesses/small-businesses-self-employed/federal-payment-levy-program), so I know it is not fraudulent. I pressed 1 for english and then ignored all of the prompts and kept pressing #, the prompts kept telling me this was an incorrect input, but I pressed probably 5 or 6 times and was immediately connected with a representative. I was able to confirm my information and change my address to an address in the US (my permanent address). I will give them a few days to update their systems and will try the Get My Payment portal with my new info and update you on if I can put in direct deposit information then.

    1. ChrisR

      Yes, please let us know.

  115. Arthur

    Ok, I do not have a fix to get the Direct payment to work but if you call 800 number, they will at least confirm your mailing address on file and tell you when the stimulus check is coming out. For me wait time was short, under 5 min.
    For anybody who wants to call: 1-800-829-3903
    The fastest way to get life person online is if you skip all the available options.
    Meaning: do not punch in your SSN, keep on pressing zero will work
    It will soon transfer you to the agent.
    I was also told, that if my stimulus is already scheduled to go out as check, it probably wont matter if I add DD info on the website.
    She could be wrong but that’s what the IRS agent just told me.
    Mine is going out May1st . I ‘ll still try to add my bank info to the system but I doubt it will change anything.
    I am already locked out today for the next 24hrs anyway.
    Also, since I’ve been receiving checks/correspondence before, I know they take min 3 weeks to reach an address in Poland.
    Also, the address the used for me was not exactly what i have in my 1040 so this only adds to the confusion.
    Good luck everyone.

    1. Hi Arthur, thanks so much for sharing. That note about the address being different may be what is causing our problems.

  116. Elizabeth

    Update: I called the IRS and luckily was able to speak to someone. I was told that my stimulus check had already been mailed to the address on my 2019 tax returns (where I am currently living in Chile). Once the check arrives I will be able to upload it via my mobile banking app to my U.S. bank account. Since the check had already been sent out, setting up a direct deposit was out of the question. I’m assuming this will be the case for all of you as well! Keep an eye on your mail for the next few weeks!

    1. Kris

      Hi, Elizabeth. Question about uploading the check to your US bank account: do you do that with your bank’s native app or with another (3rd-party) one? Thank you!

      1. Elizabeth

        Hi Kris! I will do it with my bank’s own app. For example, my U.S. bank is Wells Fargo, so once my check arrives (hopefully soon!) I will upload it with the Wells Fargo Mobile Banking app. Hope that helps!

        1. Kris

          Thanks!

  117. ANDY PAPADOPOULOD

    Hi Arthur, The Soc Sec retirement is deposited directly to a European bank Account . The Q still remains if the IRS will direct deposit the $1,200 to that account, and if NOT what is next for those with no US Bank Accounts. Thanks in advance. Andy

  118. annalisa m lapid

    hi adam. just got off the phone with a agent of irs. waited like 2 munute then was connected. i called the 1-800 using skype. the agent was really helpful. told me my check was mailed april 24.. i live in the philippines so dont know how long til i receive. unfortunately couldnt change my mailing address to my parents in the states. but at least i know im getting my check.

  119. Brian F

    I also just called 1-800-829-3903 and got through pretty quickly. I found out that my payment was sent to my address in Canada on April 24. At least this relieves me of the burden of dealing with the glitches on the GetMyPayment page. Mail between the US and Canada is slow at best and will be even slower now, but it should eventually get here. Hang in there those of you living in more distant places if a check has already been sent out to you!

    I understand that if you don’t get the payment this year, for whatever reason, you can claim it as a refundable tax credit on your 2020 US 1040, so theoretically you could request Direct Deposit then. I know this doesn’t help those of you who need quicker payment, but at least it will eventually materialize.

    I had previously contacted my US Senator’s office about this problem and I’m going to keep in touch with them to request the IRS improve their on line service for Americans abroad.

    Good luck to all of you and special thanks to Adam for his amazing website!

    1. Kim M.

      Thanks for the info Brian. I am in Canada as well. I pretty much gave up on the Get My Payment. At least I have a glimmer of hope that mine was or at least will be mailed to me soon. I received a random treasury check last year so I know they know where to find me. And yes, mail is at a turtles pace especially from the U.S. Thank you also Adam for having a place for us to share info!

  120. ChrisR

    Hey Adam and everyone,
    I reached the IRS yesterday on the 3903 number you guys mentioned and changed my address from foreign to U.S, just in case they mail me a check. So thanks for the tip.
    My question is this: has anyone been able to change their foreign address to a U.S. one and successfully login into Get My Payment portal?

    1. G R

      I changed my address to a US one early last week by calling the IRS and as of Sunday, I was able to successfully login to the Get My Payment portal! Unfortunately, it was too late to update my direct deposit info, as my check is already scheduled to be mailed, but at least I know I’m getting a check now.

    2. Michelle

      Hi , I just spoke with the IRS on this same number and the rep said she could not update the address over the phone?? (I just needed to correct my apt number!). And that she couldn’t give me info about the payment status (it has nothing to do with my case in particular becuase she didn’t even have my ssn). arrggg I’ll try again tomorrow

  121. G R

    I changed my address to a US one early last week by calling the IRS and as of Sunday, I was able to successfully login to the Get My Payment portal! Unfortunately, it was too late to update my direct deposit info, as my check is already scheduled to be mailed, but at least I know I’m getting a check now.

  122. Kenny

    Hi, American living in Japan here.

    Get My Payment site giving me “Payment Status Not Available” for over a week now.
    I called IRS today on 1-800-829-3903 press 1, SSN and press #.
    Connected to a kind lady on my second try and I was able to check the address registered in the IRS.
    They checked their system and I was able to confirm that my address in Japan is registered correctly(at least).
    So if I’m eligible for the payment, I guess I’ll just have to wait for the mail to arrive…

    I was connected to a mean lady on my first try,
    she told me to read the instructions on the IRS and she hang up the phone.
    If this happens, my advice is try calling the number again.

    BTW, IRS didn’t accept my phone call from Japan but
    I was able to get by this by calling 1-800-829-3903 via Skype.
    Also, it’s worth mentioning that Skype will let you call IRS with no credit(for free),
    so if you haven’t tried it, give it a try!

  123. scott

    I just tried to call the 800-329-3903 number listed in the comments. It’s the only currently functioning number at the IRS – the collections department. A person answered quite quickly and was very nice, but unfortunately was unable to assist. She could offer no information regarding the checks and was not able to change our address to a US-based postal address. She personally had attempted this with previous callers from China and Japan, but the system did not allow her to make the change.

    She did say, however, that another department within the IRS was set to come ‘online’ in a week or so, and that this department would be in a position to assist expats regarding stimulus checks. Let’s hope…

  124. Abdul

    Hi everyone,

    Thanks for sharing your experiences. I’m also in a similar position as most of you. I have few questions if anyone is able to answer:

    1. I’m a regular tax payer however, I owe taxes rather than receiving a refund. Although I use direct bank transfer to pay, IRS may not use this bank information for direct deposit?

    2. I have not filed 2019 tax return yet. My 2018 tax return had an international address that is out of date and I have moved since January 2019. Therefore, if the IRS mails a check to the address on file and it’s never cashed or lost, is there a way to obtain it any other way?

    3. What’s the source of the number listed above, 800-829-3903, as it doesn’t come up on search on IRS website? When I call the number it says we are currently closed – our timing are 8 am to 8 pm. What time zone is it? What time have you guys called and in what US time zone?

    Thanks.

    1. D. Michael

      1. I would think the IRS would use your source bank details used to pay your amount owed for 2018 taxes. But that is just a guess.
      2. I asked my congressman a similar question, and asked him to help us expats get answers. No answer yet. He’s probably hiding from the virus. Somebody above in the comments (Adam, April 18) mentioned those who don’t get their Economic Impact Payment, would get it at the latest via 2020 tax return. He mentions A9 and a link to an IRS FAQ, It has changed to A8 for Question 8: https://www.irs.gov/coronavirus/economic-impact-payment-information-center
      3. Unsure, haven’t called.

      Good Luck.

    2. Cathy

      Hi Abdul,

      1. If you don’t get a refund your direct deposit bank information won’t be saved by IRS. I have the same problem, so the need to get into the portal, but cannot. See Q24 at https://www.irs.gov/coronavirus/economic-impact-payment-information-center

      2.Same problem with me. Nothing could be done for now.

      3. The phone number is local time 8am to 8pm, so if your phone number is a CA number, it is CA time 8-8.

    3. Kris

      I would assume that they are located in Washington D.C… locate the time zone you are in and do the math. That’s exactly what I did, and it worked like magic.

  125. D. Michael

    I too was facing issues with accessing the Get My Payment portal like everybody was describing.

    I file my 1040 every year, and I’ve owed no federal taxes thanks to the Foreign Earned Income Tax adjustment, and tax exempt investments. I’ve also never had a refund, so I can’t recall if the IRS ever had my bank details. But all this is over 9 years. So, I think they didn’t until this:

    April 13 I filed my taxes via Free Fillable Forms, like every year.
    April 29 I get the Economic Impact Payment credited to my US account.

    When I filed my taxes, Steve Mnuchin was talking about direct deposit for the Economic Impact Payment (Get My Payment portal not yet available), but I knew the IRS had no bank account for me on file. So, before I submitted my taxes on April 13, I plugged in my bank details in the refund area, even though I was owed no refund.

    I can only guess, but I think the computer system mined the bank details from the 1040 form, and also from the submission page on the Free Fillable Forms system.

    YMMV – Good luck everybody. Hopefully this insight will work for folks who haven’t yet submitted their 2019 taxes.

  126. Marian

    I live in Ecuador and had problems getting the portal get my payment to work also after checking daily for the last 2 weeks. I figured I would not receive the economic relief payment. But received my payment in my acct yesterday. But I did not get credit for my children under the age of 16. Any body else having problems with receiving the dependent payments?

  127. Mark

    Hi everyone

    Has anyone been successful getting through the Get My Payment tool as an expat living in a foreign country? I live in New Zealand and filed taxes in 2018 and 2019. When I enter the first page of information I get a “can’t match records trying again “message. And of course after 3 attempts I get locked out for 24 hours. I have been trying and it’s now May 1st.

  128. Diana

    Hi all, I managed to call the IRS number 800-829-3903 and spoke to a helpful lady, who confirmed they have my correct UK address on record and my check is on its way, ready to reach me by May 11. I already have US bank accounts, but there is nothing I can do to switch this to a direct debit. However, I have found out most US banks (two of mine) have an option of depositing checks online. You typically need to download the bank app on your phone, take a pick of the check and it will deposit it. This is just to cut on all the expenses associated with cashing a USD check in the UK. I can then use Revolut or other platforms to transfer my money for free to the UK. I just thought this might be of help to those who are getting a USD check abroad but have or could open a US bank account. Thanks all for the useful tips!

    1. Jo

      Hi Diana,
      When did IRS mail your check?

  129. James

    I tried calling the number provided. The IRS had transcription error with my account — my street name misspelled within the IRS system — and a nice man was able to help fix the error. As of now, it is corrected, and I will try the portal again tomorrow. He couldn’t offer any information or further assistance with the stimulus check, but having the correctly spelled international address is important too! The IRS struggles with foreign addresses and spellings, and so it is worth having this verified if you are in doubt.

    1. James

      PS: Just for the record, I live in Switzerland. (The IRS confused an “r” for a “tz” in my Swiss address.)

      1. Tim

        Were you able to successfully access ‘Get My Payment’ portal with your Swiss address?

        1. James Wiener

          Hi Tim! Even after the IRS fixed my address, I still cannot get into the portal. (I’ve tried twice now.) I still receive “The information you have entered does not match our records. Please try again” prompt. Now my concern is that because the IRS didn’t transcribe my address correctly in 2018, I will never receive the check in Switzerland. Ugh! Endless frustrations. I may call again tomorrow and reconfirm…maybe I’ll get lucky and have someone tell me that a check is on its way.

  130. Brian

    Hi All, Just following up (living overseas.. filed in 2018.. filed in April for 2019.. moved in April.. Get my payment errors..). We called IRS and got through. They said check was sent weeks ago to old address, but we don’t think it has arrived yet and we are hoping we’ll be able to track it down. Due to covid, mail forwarding services are cancelled. Not sure what to do if the check never arrives in hand…

    D. Michael – I was unable to file using free fillable forms in the past when using the 2555 form. I would fill stuff out, print and send. Can you efile through free fillable forms with 1040 and 2555 forms?

    good luck everyone!

  131. Joseph

    Hi everyone,

    I’m a US citizen living in Germany. However, as I’m also a German citizen and pay taxes here all my income falls under the Foreign Earned Income Exclusion, meaning I earn 0 USD for the purpose of taxation. I filed Form 1040 once about 6-8 years ago and sent along a letter explaining the circumstances, and afterwards never heard from IRS again. Since I technically earn 0 USD I never bothered to file again since there is no reason to do so.

    Now it says on the IRS website under Q2 that I should still be eligible to receive the payment through the Non-Filers tool. Since I don’t have a US bank account and the tool doesn’t allow foreign bank accounts, I’d probably have to request a check, which might need some time to arrive. The problem is that I don’t know what type a check it’ll be, and if I can just take it to my bank here to process. I have never handled checks before (they’re almost unused in Germany) so if anyone has any information or advice in regards to this I’d like to ask for your help.

    Also, is my thinking above all correct or am I missing something that might make me not eligible to receive the check? Again, information or advice would be appreciated. I have written an email to IRS several days ago but haven’t head back from them.

    Thank you! 🙂

    1. James

      Joseph, it’s the same situation in Switzerland. The Swiss haven’t used checks since the 1990s, and I know of no bank that will accept checks these days. One option for you is to open an account with the State Department Federal Credit Union. I know a lot of US expats who use it: https://www.sdfcu.org/. There’s no monthly minimum required, but I think there’s a small, sign-up fee.

  132. David Torres

    I Adam…
    Thanks for the thread and the great expats sharing their story, as it seems we are all in similar situations.

    Just to share my case, American in France. File US taxes every year, regardless of income, but never had the need to add my direct deposit info (I do have a US based account).

    So, the 16th of April I quickly (perhaps hastily) filed the Free-File option in the IRS-CARES Act website. There, I filed my taxes for 2019 and added my US bank info. According the Free-File status check, the IRS accepted my return quite quickly. Since then I have been checking my status in the “Get My Payment” platform. Until last week, it was getting the “Payment status not available”, but then this week it changed to “The information you have entered does not match our records. Please try again.” Before finding this thread, I was re-checking daily, trying different versions of my address, with zip code, without zip code, etc..to no avail. Now, I see by the other expats in the thread that perhaps it’s a glitch in the system. Let’s hope they fix it soon.

  133. Marv

    Hello,

    I live in the U.K. US citizens and have filed my taxes. Getting error message on get my payment. On the help section for error message,It does NOT take about foreign addresses or post codes. So, the only thing I can think of it the it’s not excepting my post code of six numbers, and letters. I was reading in the previous comments that someone said IRS are working on a section that will help with our dilemma?

  134. Maurice

    I have what appears to be a similar situation with many here. Lived in France for 20 years, no US bank account. I was able to open an account that gives me a US bank number, in order to receive direct payment. Visible here:
    https://transferwise.com/invite/u/mauricef52

    Legit website, cheeper transfer rates. Hope that can help some people without US bank accounts!.

    As of today, the error message about not entering correct info is still there. Hopefully they will fix that, so people can add a US bank account and not receive a check they can’t cash!!

  135. Donna Maddern

    I don’t see my scenario fully represented. My husband and I are retired in the UK. He has dual UK/American citizenship. Our social security is direct deposited into an English bank account. Our last US tax return was filed in 2014 from our current address.
    The idea that Social Security Administration has no difficulty managing to both deposit our benefits into our English account with no issues, as well as manage to get our yearly forms to us on time without incident begs the question, what the he’ll is wrong with the IRS.
    Until they figure out international banking codes as well as post codes all expats with no US bank accounts seem to be sol..am I right?

    1. Hey Donna. My understanding is it should just be deposited into your account but no idea if they are getting hung up on the foreign account

  136. Radu

    Hi Adam.
    My parents received my stimulus check at their home in the US, which is the address the IRS has on file. However, I’m living abroad in Romania without plans of getting back soon because of work. I have bank accounts both in the US and Romania. Any ideas how I can deposit or cash the check since it’s physically 10.000 miles away?
    Thank you.

    1. Id say have your parents look into if your bank has an app that allows mobile check deposits or maybe teach them your signature

  137. Jessica

    Hi everyone
    İ have the same problem. No usa bank account.. there is no routing number here in turkey.. ı have tried payonner but it doesnt recieve payments from the irs? Has there been any new updates??

  138. Uche

    My information “doesn’t match” on the portal. Calling the numbers provided only allowed me to confirm my address. Currently, USPS is not accepting mail for the country I’m in…so my best bet is to wait for the issue with foreign addresses to be resolved.

    A few days ago, I saw that the portal was accepting anonymous feedback (https://survey.foreseeresults.com/survey/display?cid=BAZQsB5xRUYZtxB5gM5BUw==&sid=link-payment-en). I’m sure the IRS is aware of the problem. But it might also be good to share your two cents.

    Wishing everyone good luck and a speedy resolution to this mess!

    1. Hi Julia, thanks for sharing, I’ll add that in up in the article this week when I get a chance to update!

      1. Steve B

        I m here in Thailand with my wife. I received my notice 1444 dated 29 May 2020 today 15 July. I logged onto the IRS website and my payment was scheduled to be sent on 1 June. I guess I’ll wait a couple more weeks to see if the check will come. Filing jointly, they could have just deposited it in my wife’s account. Her SS security already goes there. I can’t believe they don’t allow the stimulus check to be deposited using a SWFT code account.

  139. Stephen

    Thanks everyone for the information shared. I live in a tax treaty country. Australia which requires pensioners to apply for US Social Security if eligible and discounts local payments accordingly. I have not been filing tax returns as those are my only source of income and neither payment is taxable in the other country. I can’t tell when or if the IRS intends to pay me or not. It would be a trip to have to file, given the different tax years, but there is an IRS amnesty process of sorts called Streamlined Foreign Offshore Procedures (https://www.irs.gov/individuals/international-taxpayers/u-s-taxpayers-residing-outside-the-united-states). The IRS says SSA recipient non-filers should use the Get My Payment and I receive the message Payment Status Not Available. SSA payments are made by direct deposit via a European bank. Regarding direct deposits overseas, the Federal Trade Commission website (https://www.consumer.ftc.gov/blog/2020/04/economic-impact-payments-us-citizens-abroad) in warnings on scammers says that “The IRS will deposit your payment directly to your U.S. bank account (THE IRS CAN’T DIRECT DEPOSIT MONEY TO A FOREIGN ACCOUNT), or mail your payment using information from your 2018 or 2019 tax return or from your Social Security retirement or other federal benefits programs.” I’ve had experience depositing a US dollar check here. It can be done, but takes weeks and even months to clear.

    1. Uche

      Unfortunately, you won’t get a live person with the 800-919-9835 number

  140. Terry

    Trying to call that number many of you listed. Says they are closed and normal hours 8-8. It’s after 8am there in DC Are they shutting it down now or what? I’m overseas too.

  141. Wiliam

    Hi all! I commented before but have new info today. I am a US citizen who lives in Spain and did file my 2019 tax return, 0 owed, 0 refunded, so did not give my bank info. I have tried scores of times to enter my bank info into the Get My Payment portal and have always received the same message that the info I entered was not correct, and then would be locked out for 24 hours. Today, I followed the advice of other commenters and used Skype to make a free call to the IRS at 800-829-3903. Once it answered I pressed 1 to continue in English, and then continued to press 0 until it told me it was connecting me to agent. I made two separate calls today. The first time I got a very unhelpful lady who said she could confirm my Spanish address but said she had no access to any other information even whether the IRS was mailing checks to Spain. She said, “You have to check ‘Get My Payment,'” which I then tried to explain to her was not working for foreign addresses. She basically said she couldn’t help me with anything except to confirm that they had my correct address in Spain, so I hung up. Then I thought, I’m going to call back and ask again. I did using the same procedures above and I got a different lady, really nice, and she confirmed my address here in Spain, told me my check had been mailed 10 days earlier and was on its way to my Spanish address. LOL. She even confirmed the dollar amount. So crazy! She also gave me another number to call “to check on things…” but told me not to call more than once per day, because the info was updated every 24 hours. That number is: 800-919-9835. Good luck y’all!

    1. Kevin

      The guy I spoke with was only able to confirm my address. He said, “he didn’t have access to any other information relating to Get My Payment.” He told me to call the same number you put on the bottom but when I called that number there is no way to talk to a person. At least I was not able to figure out a way after a few times calling it. At this point, I am just hoping the check is already in the mail and will arrive in the coming days. Fingers crossed!

  142. elzee

    thank you for this helpful article with amazing insights in the original post and comments!

    wanted to share my experience in case it helps others – i followed same directions above (call 1-800-829-3903 press 1 and the press # multiple times so that you get connected to a person), spoke with an extremely nice and patient lady who at first said she couldnt help me regarding stimulus payments bc she works in collections. she shared another 1800 number that is focused on stimulus payments but she said she knows its only an automated system, no person to speak with.

    i explained my situation: filed 2018 taxes with a japan address, now have a US address but have not yet filed 2019 returns, info not matching on the “get my payment” website for weeks, concerned that the check would be mailed to japan. she then very kindly said she would try to at least confirm my address in the system. i gave her my ssn, japan address, and US address, and she said that indeed my japan address was on file. then she proceeded to try to update the info to my US address about 10 times – she was getting error after error in trying to update, which may have had to do with the spelling of the US address (ST versus STREET, etc – in the end what worked was the address exactly as the USPS has it on their website https://tools.usps.com/zip-code-lookup.htm?byaddress). finally she succeeded by using what she said was a different system, which would take up to 14 days for my address to update, rather than the typical 24 hours, and that if the check was already mailed to japan and my address was no longer valid, it would have to be mailed in return back to the IRS, and they would then send it to my US address. she said she was not able to look up the status of the check.

    i asked if i would be able to use the “get my payment” website after 14 days to input my direct deposit info, and she said in her experience, people have been putting in the direct deposit info but that can also take up to 14 days to update, and in some cases checks are mailed out before the info is updated.

    huge workaround but even if the payment takes a while to reach me, at least i can breathe easy knowing that the IRS finally has my correct address!

  143. Alex

    Hi! I am a 23 year old, dual (US and PH) citizen currently studying in the Philippines. I have never filed any taxes whatsoever in the US before since I have been studying (from pre-med until now in medicine school) all these years. Am I eligible for the economic stimulus check? I do have a SSN but a friend insists that I need to have filed my taxes before and a US issued ID… I’m sorry, I am still confused despite the abundant and helpful information you have provided.

    1. If no one claimed you as an independent you are elgible. However, you will have to do the non filer file on the irs website and it is worth the double check if you should be filing.

    2. Marc

      Hi Alex, another thing to consider is a Bank Account /Credit Union in the USA. Maybe you have a family member stateside who can help you with that? Receiving a paper check in the Philippines might not be useful to you.

  144. Sophia

    Hi everyone,

    I am living in the UK and received my cheque in the mail today. I tried to register my payment details via the portal previously but was getting the same error as others. Now I just need to figure out how I can deposit my cheque into my UK bank account without losing a lot of money through fees and currency exchange…

    1. Wendy Thompson

      Thank you Sophia for sharing this information. I have been trying to find out if the IRS sends stimulus checks to foreign addresses. Was your address from your 2018 or 2019 taxes?

      1. Sophia

        Hi Wendy,

        My listed foreign address on my 2018 and 2019 tax returns were the same. I filed my 2019 returns quite early, around late January.

  145. Jaclyn Armstrong

    Has anyone living abroad actually gotten a check in the mail? I”m in Vietnam and the postal service here isn’t the most reliable and I’m worried that it will never make it to me.

    1. Lindsay

      There’s a few people who have posted on here that they’ve received their check or it’s coming!

    2. Curt S.

      I received my check by mail here in the Parisian suburbs yesterday, May 7. I never was able to log in to the Get My Payment tool in order to provide my direct deposit info because of the foreign address snafu. I actually sent the check back where it came from (more or less) to be deposited in my US account to avoid the exorbitant fees and poor exchange rates I would’ve been victim to here if I put the check into my French bank account (not to mention the fact we’re still semi-confined, I’m uncertain whether they have any physical presence in their offices, and to cash or deposit a foreign check I’d be obliged to make an in-person appearance at my bank). Good luck and keep the faith.

  146. Rich S

    I live in Germany (for the last 20 yrs). I am an American citizen, my wife is a german citizen. We both have American social security numbers. For 2019, we filed joint using Taxact (in Feb 2020) and used our german address. We owed money which was paid via direct debit.

    so far i haven’t gotten past the “Get My Payment” 1st screen of verifying my info. Today (5 May20) I called 800-829-3903 at 6 pm central European time. Spoke to a nice lady. Verified my info and address but learned that “some” IRS “systems” do not show my zip code (in Germany, the zip code is listed on the same line as the city); other “systems” show it as a period.
    just tried a blank for my zip code but was locked out. I will try again tomorrow night.

    ‘Please Try Again Later
    We are unable to provide you with the status of your payment or perform the action requested because:

    The tax return information you entered does not match our records; or
    You have already accessed the system the maximum number of times today.
    Please come back after 24 hours and try again.’

  147. Derek

    Hello, I wanted report that I was pleasantly surprised to get the mail today and see an envelope from the US treasury in their. I did not expect to receive anything at all since we are still waiting for an Easter card from my parents. Nonetheless a check dated the 24th of April was in there. We live in Germany and I am a citizen with my wife and son as dual citizens. I did not do anything special to receive the check. I still have my bank account in the US from before we moved and was able to deposit the check without problems via the bank’s app. I hope you all have the same to report soon that you have received your check. Best regards from Hamburg, Derek

  148. Lindsay

    I am living in Canada and have called the 1-800-829-3903/7650 and have been told “the number you have dialled cannot be reached from your calling area…(and then an error code)”, has anyone else received this message? How can I call the IRS from Canada?

    1. Lindsay

      I have just called on Skype to 1-800-829-7650 and was told that I can not be given any information.

    2. Kevin

      If you are calling from phone number from a different country you may have to use “+” so it would be +1-800… Hopefully that is the only problem for you!

  149. Pablo

    Congrats Derek! I hope we all get our checks just as you did!

  150. Daniel Vickery

    Living in Taipei, Taiwan. Just received my check in the mail today, sent to the Taiwanese address on my 2018 and 2019 returns, where I still reside.

    Previously, when I tried to use the IRS tool I would get the “information does not match our records” error. I found that the address printed on the check that I received today is formatted differently than the address as it is printed on my 1040 forms. Specifically, all punctuation marks (commas and periods) have been removed and the word “DIST” (for “district” here in Taiwan) was also not present on the check. Not sure if this different formatting would have worked in the IRS website, but it doesn’t really matter because I would have never been able to guess it on my own.

  151. Stephen

    Hi everyone, I live in the UK and have filed both 2018 and 2019 tax returns with my UK address. Like everyone, I wasn’t able to log onto the Get My Payment website – it kept telling me that the information didn’t match what they have on file. I followed the advice on here and called the IRS. She told me that they couldn’t provide any information on the status of my payment, but she did change my address to a US address. However, despite putting in the US details, I still couldn’t access the website! Anyway, today what shows up in the post? My stimulus check for the full amount!!! It was dated April 24th and was posted directly to the UK address that was on my tax returns. My advice is hang in there. They clearly are paying expats, and they are posting those checks out to foreign addresses that are on file. I hope this helps those of you who are still waiting.

  152. Curt S.

    A few people have, apparently. They all seem to be living in the UK, however (which is not my case).

  153. Cristian

    Is there a way to subscribe to this article and get alerts to updates? I’d like to know when the portal is working for foregin addresses. I’ve been trying for weeks now.

  154. Cristian

    Is there a way to subscribe to this article and get alerts to updates? I’d like to know when the portal is working for foreign addresses. I’ve been trying for weeks now.

  155. Pat

    My wife and I live in Colombia as well. We receive SS benefits with direct deposit through SS. I was able to speak to someone at the same 800 number given above to verify our address. There was a slight difference in how I filed and what they had. Tried the web page and no go. But had tried last twice so reached my limit for 24 hours. Will try again tomorrow morning. My issue is we filed in February before all this hit and afraid they my have sent a check. But can’t tell without advancing in the portal. Thanks to all of the responders here for your information.

    1. Hi Pat. Good to hear from a fellow Colombia expat! Yea, I was actually in the US in March right around the time things started escalating and mailed a paper return with my Colombian address from there. I have the same worry.

      1. Courtney

        Any luck with either of you? I’m also in Medellin, Colombia and the Get My Payment portal says the check was sent on May 1, but I still haven’t received it here. My 2018 tax statement had my Colombian address. I didn’t get the 2019 ones filed in time, but I did put my dad’s USA address on it just in case for the future…

        1. Nothing here, but again, it looks like Colombia was on the list of countries with no current mail service. I need to try to look at the Get My Payment thing again to see if it says it’s been returned or something.

  156. Rich S

    No luck using a blank or period for my zip code. Still says “the tax return information you entered does not match our records”

  157. STEVE

    Hello I have been following this website, and i live in the Philippines. My information never matched on the get my payment IRS website. Because of my foreign address. So i called the 3903 IRS phone number like other people on this website did. They said they mailed my stimulus check April 24th to the Philippines. But the Philippines is on lock down until may 15th. So i thought at least its in the mail though. Unfortunately USPS has suspended mail delivery to some countries including Philippines. They are stamping MAIL SUSPENDED RETURN TO SENDER. In my case and country all mail effective April 24th. So i called the 3903 number again and changed my address to a USA one. Here is a link to the USPS countries affected and they have older updates at the bottom. https://about.usps.com/newsroom/service-alerts/international/welcome.htm I hope this helps others. STEVE

  158. Bill

    I live in Turkey for the past 10 years. The last 2 years I have E filed with HR Block Software, and before that submitted paper returns registered mail to the Texas Treasury IRS office. I even sent the IRS an officiall change of address request back in 2011 upon their request. I have included my direct deposit information to a stateside bank including routing and bank number on my 1040. I have received refunds in 2018 to deposit directly into bank account. Both last 2 years I get E returns accepted by IRS via HR Block sent to my email account. I have entered the exact same information ( address) on my returns as has been the case on all of my previous returns. I have received numerous official letters from the IRS and Social Security Administration to this address since 2011. When I try to use the track your check portal (IRS SITE) I get the ” the tax return information you entered does not match our records”. I have tried at least 10 times using all caps and changing some of the punctuation but to no avail. What is interesting is that even though in 2018 I received a larger tax return deposit to my bank, the last 2 years I have received via postal system a rebate check for $1. each year in the regular mail. Go figure.

  159. Kayleigh

    hi,

    I was finally able to get through the Get My Payment tool by entering my UK address which is what I used on my 2019 tax return but by leaving out the postal code. So I just entered the house number and street name, my SS and DOB, and left the postal code part blank. This then brought me to the page where I could enter my bank account information. So I would recommend people trying that out as well and hopefully people can get through!

  160. Lindsay

    I wanted to send an update from a U.S. Citizen living in Canada as a follow up to my posts on May 5th.

    I got a hold of the IRS at the numbers posted above on May 5th, but was told by 3 different agents that they, in fact, do not have access to the exact date that my check was mailed/will be mailed out. I’m not sure how the few people on here got a firm date on when it was mailed out.

    Additionally, I have re-checked my “Get My Payment” website today and input my address with ‘Road’ abbreviated to ‘Rd’ and put my postal code as ‘XXX XXX’ (space inserted), and there is an update on when the check will be mailed out.

    Progress! And thank you for the reply, Kevin. I ended up using Skype on my laptop but that’s a good tip should I need my phone to call abroad for anything else.

  161. Pat

    Morning. Tried the Get payment web page using my address as I was told yesterday. Didn’t work in three attempts. I have a friend in the states who got hers yesterday in the mail. She was expecting a direct deposit since she is a SS recipient. Way I figure is she filed a 2018 tax return without a refund so no direct deposit information for the IRS. based on everything I have read this kicked her into a check not direct deposit. Although I can’t verify it, my guess is our stimulus money is being mailed as well, because I filed our 2019 return in Feb without a refund. Thanks to Steve I know that mail delivery to Colombia is suspended right now. Feel fairly sure the check is in the mail but don’t know if or when we’ll see it. Anybody hear if there’s a contingency plan for checks not being delivered or returned to the IRS?

  162. Steffen

    Hi all,

    just to let you know, in my case (expat, FEIE, tax filed since 17, dual citicen, germany) the tool “get my payment” worked today.
    It accepted my adress written exactlx like i had it on the 1040 (77A Streetname; Areacode). The tooll didn’t odder me a opertunity to fill in my Bank Account details – but it promptrd me: “We scheduled your check to be mailed on May 1st to the Adress we have on file for you.”

    So i guess my 19 1040 has been processed, and thats why it “works” now, or they updated the tool. So for now, i cross my fingers that the check make its way over the ocean to my home adress.

    Good luck everyone and have fun.

  163. Websst

    Thank you very much for the new ideas.
    Regards Dan

  164. Jo

    The portal now works for inputting foreign addresses!! Well it did for me. My cheque was posted to my UK address on 1 May. Good luck to all.

  165. Larry

    I’ve been living in Switzerland for the past five years. I filed in 2018 but not in 2019. I’ve been trying Get My Payment for the last several weeks and getting the usual error messages, but today it finally worked! I assume it previously wasn’t working because of the four digit zip code in Switzerland but works now. It now takes me to a screen where I am able to enter in my direct deposit information. For 2018 I owed money so my bank information was not on file.

    1. James

      Larry, I live in Switzerland too, and I had filed in 2018 and not in 2019. The portal finally worked for me today. (Our Swiss zip code is what held us up.) I wish I could have added my banking information, but I was informed instead that “We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you. We will mail you a letter with additional information on this payment.” Not sure what I couldn’t add in further information.

  166. Ethan

    I’ve been lurking here for a while. IRS’ website now seems to work for me as an expat in Canada

  167. Joshua

    Hi everyone,
    I have sent this to Democrats Abroad as well just so that they can maybe use the information.

    Regarding using “Get My Payment” I was finally able to log in to the tool using my foreign address today. I called the IRS at 1-800-829-3903 and spoke with an agent, he looked up my information but said that it did not say anything about my payment. But then I had him read me exactly the address, with spaces etc that it seemed to show in their system. I then used EXACTLY this address with the same spaces, capitalization, etc (including the space in the foreign postal code) and it worked!!!! I was able to enter my bank account details and now I will wait for the deposit when it comes time.

    For reference, my foreign address is in Sweden, I live in an apartment and here is the exact format that I used on the Get My Payment portal:

    SSN with NO dashes (e.g. 123456789)
    Date in format MM/DD/YYYY

    Street address:

    Streetname 1A APT 1234

    (where Streetname = the name of your street in mixed case exactly like I had on my 1040)
    (1A = the street number including if you have an alpha character after the number)

    then the text ” APT ” as an abbreviation for Apartment

    Post code was the foreign postal code in this format:
    123 45
    (note the space between 3 and 4.. this is exactly how it is in Sweden and how it was filed on my 1040)

    I am not sure if there was some kind of fix, or the agent opening my account and poking around a bit somehow “triggered” something, or if just having the exact spelling and punctuation did the trick? But in the end, it worked!

    Hope this helps someone!!

  168. Ivette

    Am a Social Security recipient living in Germany. I file my tax return every year but IRS don’t have my bank account only the SSA. When checking my stimulus check status, it says a check will be mailed on May 1st. Do you know how long would it take for me to receive it…since they are not regular flights to Europe now with the corona virus situation, I don”t know how often the Post/Mail gets out to Europe.

    Thanks for your help…

  169. JW

    Thanks Adam for keeping this conversation going. Since the day the IRS opened the Get My Payment portal, I have checked daily and similarly had the progression from Payment Status Not Available, then the error changed to Info does not match records about a week ago. Figured it was the Korean address.
    Then today, the portal worked with my foreign address and I received info that my check was mailed to South Korea on April 24th.
    Reddit had some posts within that last few hours, that the also led them to believe that the foreign address issue had been fixed.
    Hope this works for others too, it was nice to finally see a good result. Please check again today, you may see one also, or know that it looks as if they are still working on it. Seems April 24th was a big day for expat checks to be sent out based on the low AGI after the Foreign Income Exclusion.

  170. A

    Been following this thread since it was first posted, trying with mine and my wife’s SSNs almost every day. Finally got through today, with my Japanese address. Format was all capitals, and only some of the hyphens normally used in Japanese addresses. Postcode was hyphenated. Too late to add any bank details, but I was able to get confirmation that my check was sent out a couple of weeks ago!

    1. Kenny

      Thank you Adam McConnaughhay for this great website.

      American living in Japan, been trying with the same address since 23rd April 2020.
      I got through today with my Japanese address(either with or without comma, both were accepted).

      I have a Japanese wife with ITIN,
      married filing separately,
      and been filing tax return every year.

      Here’s exactly what it said:

      Payment Status
      We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you.

      We will mail you a letter with additional information on this payment.

      If you need additional help or do not receive your payment, please visit our Frequently Asked Questions page.

      Frequently Asked Question page : https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions#payment

      Thank you once again Adam!

  171. Pablo

    Greetings from Argentina. The portal finally worked with my foreign address!

  172. Tony

    I put in my foreign address and it is now working. I’ve been using the address in the address box from my 1040 for the last three weeks and today it finally came through.

  173. Robert

    I’m living in Japan and I just received the $1,200 check in the mail. I filed taxes in 2019 but didn’t contact the government site.

  174. Jason Blanke

    It’s sticks now. You can enter your foreign address and the portal will give you an update

    1. Jason Blanke

      Sorry voice to text did not work there. That should say it is fixed.

  175. Kim M

    Not sure if they fixed it but I tried typing in my address a little differently this time with and abbreviation and it worked!

    Payment Status
    We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you.
    We will mail you a letter with additional information on this payment.
    If you need additional help or do not receive your payment, please visit our Frequently Asked Questions page.
    Exit

  176. Paula

    After weeks of trials, finally being able to enter direct deposit information for my #StimulusCheck.
    Tips:
    1. Your address should be ALL in UPPERCASE (even foreign address without zip code works)
    2. SSN format: xxx-xx-xxxx (don’t forget the “dashes”)

  177. Evgeny

    I confirm the page works now. I entered the address exactly as in my tax form (not capitalized or whatever) and it did work.
    Re message is “We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you.”

  178. Nadav

    Hey guys, like all of you, I’ve been trying to get my status update via Get My Payment. I also followed the advice regarding contacting the IRS via 3903 and changing my address, which I was able to do so (not on my first try, only on my second). This was done last Friday (May 1st). Anyways, I filed both 2018 and 2019 tax returns with a foreign address (two different addresses, since I moved). After changing my address to an American one, I tried checking my status, and kept getting the same error. I tried again today with the address I used for my 2018 tax return, and it seems to have gone through. I got a message that said: “We scheduled your check to be mailed on May 01, 2020 to the address we have on file for you.” Now, which address will it go to? I am not sure. Either way, I hope to get the check soon. Also, if you have filed a 2555 form (Foreign Earned Income) when filing your taxes, try using the address and zipcode listed there (no city/country, just the street name and apartment). Hope this info help.

  179. Maurice

    Well I can confirm as others have said, the site now accepts foreign adresses. Now I have a check in the way, and no US bank account to cash it with….. Anyone have any ideas about what to do???

  180. Matt

    Success! I’m an expat living in Ireland and Ive been checking the portal everyday for a couple weeks and, like alot of people, I’ve been locked out every day.

    I don’t know if the IRS is making daily updates to the address parsing, but I finally got past address confirmation by inputting my street address as it’s listed on my 1040 and using XXX XXX as my postcode.

    The check was mailed on 1 May.

  181. Marty Eisenstein

    Thank you Adam and other on this thread for all the info. I am American in Greece, filed my 2018 taxes jointly with my Greek wife ( non US citizen) . She has a US SSN from when she was post grad student and worked in the US. Question#1: Is she also eligible for the $1200 stimulus? We have a 23 year old daughter who files Greek taxes. She also has US citizenship and US SSN. Question #2: If our daughter chose to file 2019 taxes for the first time in her life before July 15, would she too qualify for the $1200 stimulus?…………….Thanks again.

    1. Hi Marty. Glad it’s been helpful! So, first for your wife, the language on the site says work eligible social security number. I honestly don’t know what the work eligible part means. For your daughter, I would say yes, by my reading of the rules, she should qualify, as long as you didn’t claim her as a dependent. Hope that helps!

  182. Steve

    I just wanted to share that I was able to log into the get my payment portal with my foreign address today. I have been trying everyday since the portal was available. I entered my foreign address exactly as it was entered on my 1040. I changed my address 3 days ago to a USA address because the Philippines is on the USPS MAIL SUSPENDED RETURN TO SENDER country list.MY USA address must not be updated yet, because my foreign address was the one that let me login to the portal. It said my check got mailed on April 24th. Now I don’t know when or if I will ever get it. Hopefully once the IRS gets the MAIL SUSPENDED RETURNED TO SENDER,they will check if I got a change of address and send it to my USA address. Hopefully I didn’t cause myself more trouble and delays by changing address to USA. That’s the latest. I hope it helps.

  183. Marcus Sharp

    UK ADDRESS ACCEPTED! After weeks of trying my UK address was accepted. I put the first line of the address in all caps and entered zip as 00000
    Successfully updated with US bank account details.
    Sounds like others are getting in so maybe app has been updated.

  184. PJ

    Thanks for everyone and their input. We are all clearly a frustrated bunch! So today – after weeks of trying to register a bank account (I filed 2018 with my foreign address but no account as I did not owe). Over and over various error messages as those above…. then today – it worked. BUT! It said the check was to be mailed May 1. Yay (I think). Now we go down the rabbit hole of figuring out how to cash a check in a foreign country that hasn’t seen checks in over a decade (Netherlands)… assuming they can manage to get the check here due to all the delays in postal services. Up side : they recognized me. And supposedly sending a check. Down side. A check here is as worthless as a candy bar wrapper. 🙂

  185. Micah

    I am living abroad. It finally gave me a status update. I have tried nearly everyday since the portal was up and running. Today is the first time I got in. It said my payment was scheduled to be mailed on April 24.

  186. Rich S

    Yaaaaa! Irs get pymt tool just worked 4 me. I used a blank 4 my zip. Entered my bank info, it said I will get direct deposit!!!

  187. Pat

    Morning to all. I was finally able to enter our address in Get My Payment. It worked for our foreign address this morning. Payment was mailed April 24th. With Colombia shut down not sure when it will be delivered, but at least we know that it’s on the way. Hope all the posters here get the same good news.

  188. Kimberly

    So appreciate this forum, everyone! Finally had success today entering my Canadian address and it told me the check was scheduled to be sent May 1st. Woohoo!

  189. Clifford

    Good news everyone…I, like most of you, have been logging into the “Get My Payment” everyday just to see the same old message that “the tax return information you entered does not match our records” However this morning I was pleasantly surprised to see a new message “Your check has been scheduled to be mailed on May 1 to your address on file. A follow up letter is in the mail as well” or something like that. So it looks like we haven’t been forgotten after all. I live in Canada and have been filing US taxes even though my income is considerably below $12K. Hang in there…I’m confident we will all get our checks eventually!

  190. SXK

    My daughter lives in Morocco. After many previous failed attempts to learn the status of her stimulus payment I just now entered her info into the “Get My Payment” website, and it says that her check will be mailed on May 1. I’m surprised that they will send a check to Morocco, and if they do, I hope she receives it since she lives in the Medina.

  191. Sensei

    Got the check today in Osaka Japan 😊

  192. Marv

    Hello,

    I was able to get though the first page of get my payment. I had to put in a dash between my 6 digit post code here in the U.K. xxx-xxx says my check is scheduled to be sent 15th of May. Only problem is they have my flat number but not my building number. Is there a number I can call to add in the building number? I sent in form 8822. Change of address, which they received About two weeks ago. Not sure if that department is operating.

  193. Cathy

    Hi,

    Thanks to all for sharing and posting!

    My husband and I finally logged in with our foreign address. However, there are some tricks. Our address has street address, building number,unit number, and flat number. We could only log in with part of the address: street address and flat number following the website’s instruction on how to put the address in.

    Hope it helps.

  194. Steve

    Hello, I am from one of the countries that is on the USPS MAIL SUSPENDED RETURN TO SENDER LIST. My check got mailed on April 24th to the Philippines. I called the IRS again and the nice lady said if the check gets returned to the IRS, which mine hasn’t yet, they will reissue a check and try to send again. If you have a change of address they will send it to the new address. She said its usually a 2-3 week turn around to reissue a check and resend, use the original address (foreign) address when checking the portal if that’s the one on your latest return. She Said to keep checking the portal so if possibly it would give the option to put direct deposit info. Especially if check got sent back to IRS. Also there could be a new sent date if check got sent back because of a mail suspended foreign country, I hope that Helps.

    1. Great to know Steve. I may just have to call myself and try to change my address to a US one. It would be great if it just let me put in a bank account once it’s been returned though.

    2. Reine

      Hi, I am also in the Philippines. Do you have any idea how long will it take for the check to arrive here? My check got mailed on May 1st.

    3. annalisa m lapid

      hi. im from the philippines too. my check was suppose to be sent april 24. but of was not.sent due to usps. i wanted to ask if the irs received your check?

    4. Annalisa

      Hey steve. Did you ever get a reply if your check was sent back to the irs? I’ve been able to get through get my payment with my foreign addy here in the philippines. But today i suddenly dont have a match. Before my check was suppose to be mailed april 24th too. Xhange my address last week

      1. Steve

        Annalisa, Our foreign address didn’t work just for one day on the get my payment app. But it did the next day again. we did call the irs and it shows that our address has been changed to usa. But we still check the get my payment with the foreign address. We have not received our check yet. It shows it was to be mailed on the 24th also. We are hoping that somehow its at philpost manila and they will send it to mindanao when the lockdown is over. Phil post never answers their phone. At least our address is changed in case any future stimulus checks. As of now we are just hoping its at Phil post, and we receive it when they start delivering again.

        1. Reine

          Hey Steve, I am also in the Philippines. May I know how you changed your Philippine address to your US address? Did you have to call IRS? May I please have the number you called, maybe I can have my address changed to my dad’s address in the US. But hoping the check is in the local post already. Thanks!

        2. Reine

          Hey Steve, I am also here in the Philippines. May I know how did you change your Philippine address to US address? Did you call IRS to make that change? Maybe I can have my address changed to my dad’s address in the US. My check was mailed out on May 1st. But still hoping that the check is in the local post already. Thanks!

          1. Marc

            Hi Steve, I too am an Expat in the Philippines. On the IRS portal I received (exact wording): We scheduled your check to be mailed on May 08, 2020 to the address we have on file for you (As filed on 2019 Form 1040 /Philippines address).
            Am I correct to assume that your message was the same (different schedule date)? You described Your Message [ on the IRS portal] with the word “sent”. That’s why I’m asking and wondering if the IRS says “scheduled” WE should understand it to mean THEY actually sent a check in the mail. From your information I’m inclined to believe that they sent my check into USPS Limbo….

    5. Marc

      Hi Steve, I too am an Expat in the Philippines. On the IRS portal I received (exact wording): We scheduled your check to be mailed on May 08, 2020 to the address we have on file for you (As filed on 2019 Form 1040 /Philippines address).
      Am I correct to assume that your message was the same (different schedule date)? You described Your Message [ on the IRS portal] with the word “sent”. That’s why I’m asking and wondering if the IRS says “scheduled” WE should understand it to mean THEY actually sent a check in the mail. From your information I’m inclined to believe that they sent my check into USPS Limbo….

  195. Murat Özdemir

    Heyy Guys,
    I am US citizen living abroad. I’ve tried many times on IRS web page without any luck. Today I re-entered my information as I did before. Luckily, I got the message : “We scheduled your check to be mailed on April 24, 2020 to the address we have on file for you.” I didn’t enter zipcode and I entered apartment number like APT 4..I hope it works fine for everyone..
    Again and again Thank you Adam for this webpage..From now on, I will be waiting for the check;)

  196. Bryan

    I finally got through as well, BUT I had to use a different browser. I had read that it was not always working with Chrome, so I tried the Brave browser and it worked immediately.

    1. Val

      Bryan, mine worked with chrome… who the heck knows 😆

      1. Bryan

        I suppose it could have been my ad blocker getting in the way….

  197. Bill Canell

    Hi I have a SSA and I live in the Nederlands.The IRS first said SSA information will be used. All I have to do is wait so simple, ha Ha. For 7 years the SSA has put money into my Dutch IBAN bank account with no problems, The IRS needs to do it just one time but it seems to be not so simple. The SSA can use my bank number why can’t the IRS? I would like to find out when I use Get my Payment why there is no asking what city or country that I live in, it has only a street address. My post code is 6 places not 5 is this any problem for the IRS I hope someone can answer ?me

  198. Val

    In the same boat, expat in Mexico who stupidly didn’t use our US mail service in the states on our tax return. Finally was able today to use Get My Payment tool today only to find that both my husband & I were sent checks to our Mexican address. The same Mexican address where we have zero mail service. Zero.

    Entered this way:
    SS with dashes
    All caps street address
    Left Zip code blank.

    Unfortunately, since paper checks mailed already, no option to enter US bank account for when the checks will either be returned as undeliverable, or worse, thrown into someone’s yard or stuck on some poor person’s desk at the IRS to deal with whenever they are allowed to return to work.
    Baby steps. Hang in there everyone.
    Thanks Adam for doing this. It’s been super fun to see other expats from all over the world! 😉
    Take care everyone & stay safe.

    1. Courtney

      Hi Val, for the missing mail report, how did you know which IRS address to put as the sender and the details of what the envelope looked like?

  199. Lala

    Hi, I am a Soc Sec recipient (a widower) and a US citizen now living in Europe.
    Although I turned in a 2018 return (which showed negative AGI),
    I entered my banking info (a US bank where my Soc Sec arrives every month) for the IRS on “non-filers”‘
    on April 16.

    1. On “get my payment” I get the message :
    “We don’t have enough information yet (we’re working on this), or
    You’re not eligible for a payment.”
    2. I have not received the $1200
    3. When I try to file my 2019 return (which clearly shows that I am eligible, my income was low in 2019),
    I get the message that my return has been filed [they probably consider the “non-filer” return
    as my return]

    I am stuck in this system. Where could I complain?
    Thanks.

  200. Doug

    I live in Sweden, and i am waiting aswell. Anybody from Sweden who has managed to log in to the get my payment? I still have not :/ I have been filing my tax returns on paper the last 6-7 years, and i am starting to wonder if they even know who i am 🙂
    Regarding this number that people have used to be able to get a hold of someone at the irs, which number do you use, and how to you actually reach someone? Do you try calling several times?
    Best regards,
    Doug

    1. Doug

      I will answer my own question. I spoke to a lady at the irs now on the international line with number 267-941-1000. She was awesome!! It seemed that my new adress that i have moved to was put in the system incorrectly. So she updated it for me now. I asked her about not hearing from them for many many years, and she said that is a good thing. The only time they will contact you is if you owe money, are waiting for a tax refund or something is incorrect with your return 🙂
      So i will try my adress when the system updates it. Which she thinks might take a week or 2. Thats fine with me 🙂

      Good luck everyone,

      Best regards Doug

      1. lala

        Hi Doug, How did you reach a human being in the menu-tree ? Lala

  201. Aaron

    After weeks of trying to login, it finally worked for me today. I live in Germany and had to paper file for my 2019 tax returns. My 2019 address did not work, but my 2018 address did. I am assuming that my 2019 taxes haven’t been processed yet. It said that my check is in the mail, so fingers crossed that it arrives soon.
    I entered my address exactly how I had it on my 1040 (not all uppercase), and the area code in the area code input field. I also entered my SSN without dashes.

  202. Adam Pincus

    Hi Adam, I learned from your great site that, since I filed jointly with my wife (who has a TIN, not a SSN) in 2018, I do not qualify for the corona incentive payment. I have not yet filed for 2019. Might it make sense to file separately for 2019 in order to be eligible for me to get the incentive payment?
    Once one revokes the election to file jointly, may the couple file jointly again in future years?
    Gratefully, Adam (yes, I’m also Adam)

    1. Hi Adam! Honestly, you would have to double check but I would not think that filing separately one year would preclude you from doing so in the future.

  203. Meg

    My check, dated May 1st, arrived in my mailbox in Germany today! The address was from my 2018 tax return, since I haven’t filed for 2019 yet. (I had given up trying to enter my information into the IRS website a few weeks ago). The next challenge was downloading my U.S. bank’s mobile app, which claimed to not be available in my country. With the help of my son and a VPN app, I deposited the check into my account. That went fast!

    1. Great Meg. If my check actually makes it I am going to have to figure out a vpn myself!

    2. Kris

      Hi, Meg

      Could you let us know what US bank it is?

  204. David Torres

    Hi Adam,

    Expat in France.

    UPDATE: I followed the advice found here and call the IRS directly (1-800-829-3903 press 1 and the press # multiple times so that you get connected to a person)…make sure you connect to a general topics person and not a division, as they will hang up if the call is not related to their depart. I called May 7, a nice lady took my call, I mentioned my expat issue and that I was following advice that I read on message boards. We went through my address and confirmed it. And….at the end of the call, she let loose a gem of info: that the check was sent on May 1 😬. Here in France, we just got a partial nationwide opening today (the 11) and there were some holidays last week, so I have yet to get the paper check, hope it will arrived alright. I do have a US account with Wells Fargo so depositing the check via the app won’t be an issue.

    A little note…right after my call I was still getting the “recored dont match message” in the “Get My Payment” link, but, either because the system was updated, or an after-effect of me reconfirming my info w/IRS, today, I went to “Get My Payment”, entered my credentials (as I done may times before) and I got me the message that check was on the way, re-confirming the date of May 1 that the IRS lady told me. I did not changed anything in the way I input my address: SS, DOB, street address, city and postal code.

    So those still with issues, first, check again with the link, as perhaps the glicht was fixed, if not, call IRS and re-confirm address. Call early, right after US east coast wakes up so you won’t have long waiting lines. My wait + actual call: no more that 15m.

    Good luck to all! ✌🏼

    1. Hey David. Thanks for sharing. For what its worth my address started working the same i had been entering it before last Thursday.

  205. George

    Hi everyone. I am a US citizen and I live in Greece. I also have a valid SSN. I was not required to file tax return for 2018 or 2019 and i do not receive social security benefits (although I used to receive until 2016). Based on the information on the IRS website, I decided to use the Non Filers tool to enter my information, so I can receive the payment. I did this about 2 weeks ago. However I have been trying to get updates on my payment, using Get My Payment but it keeps saying Payment Status Not Available. Does anyone have any idea about what is going on or maybe any suggestions. Any help is greatly appreciated. Thank you very much.

  206. Anya

    Thank you so much for such a useful website. Hope I can get some ideas that help me in my situation. I live in Russia. I didn’t file my 2018, but did 2019 and since turbotax for some reason told me I have to mail my return, I did. Tracking shows it was received on April 21. Of course now when I use the tool Get the Payment, I get Info not available message. Assuming it is because they haven’t processed my return yet. Should I re-file and try to e-file? Or now simply waiting is my only option? How long does it take to process paper returns? I read that they didn’t even work on paper returns now. Any ideas? Thank you again so much!

    1. Hi Anya, Ive heard they arent processing paper returns now either but not sure how much e filing will speed it up or not, they do say not to refile. Unless getting the money is very urgent you may just have to play a waiting game.

  207. George

    Hello from Japan!

    I filed my taxes using Turbo Tax Plus and their foreign exemption forms. It did cost $60 USD but I did not want to go through the hassle of sending over paper forms (free). I filed back in March with no problems and a $0 return and cost, so I did not enter any bank info. (I did the previous year(2018)) I had the same problem with y’all with no luck on the IRS portal (tried all caps and the USPS address converter etc.) I would always get an error saying “your information does not match the info in the system”. So I just gave up and looked forward to something happening 5 months later or the IRS using my 2018 account info. However, suddenly a winked envelope with the actual check in it arrived at my address in Japan on May 10, 2020. ITS VERY EASY TO MISS especially if your mailbox gets filled with paper ads like they do here. It had Trumps name on it and everything (just signed by some rep). I just used an online check deposit function on a bank app that I still had open. (Chase) So maybe there are other banks with similar app functions that can be opened form overseas?? So yes. Praying for you all, and I would just suggest triple checking the address you use on your tax forms! It will arrive there eventually! GLHF!

  208. Amy

    I have the frustrating situation of only recently being able to access the system like many because of my foreign address. I left my banking info, I was so happy when I was prompted for that because I live in Peru and the mail system is completely shut indefinitely. I was upset to learn again when I checked that they are mailing the cheque anyway. Grrr. But the USPS isn’t accepting mail to a whole slew of countries at the moment. What will happen to our checks?

    1. Hey Amy, I’m in the same boat here in Colombia. I don’t know, I am assuming they will be returned. What the IRS will do then is anyone’s guess.

  209. Brian

    Hi All, we (EU-based) received our check on May 11 (hoping everyone will be successful!). I last posted on May 1 after we called the IRS. The IRS said that the check had already been sent. We verified the address (same as we entered (but didn’t work) in the get my payment site) and updated to our new address (having moved – thanks to the mailman for sorting us out). They used our 2018 paper filing, not our 2019 paper filing. AGI of less than 10k, so maybe the check was sent the week ending April 24 according to Forbes (https://www.forbes.com/sites/zackfriedman/2020/04/21/stimulus-checks-schedule/). Just checked now and the get my payment site accepts our new address and says our check was sent on May 1. So any where from to ~11-18 days to arrive. Thanks Adam, thanks all! Good luck

  210. Henning

    Hi from an American living in Germany!

    I filed my taxes using turbo tax and paid for the audit protection, which can only be used by people with an address in the USA, so I put my brother’s address (incl. apartment number)
    The IRS payment link says that my check was scheduled to be sent on May 4th.
    My question is, will they be sending it to my brother’s address which appears on the 1040 form, or to my address in Germany which appears on the 2555 form?

    Any help would be super wonderful! thanks!

    1. Hi. I’m not 100% sure, but I would lean towards the address on the 1040, but you may just have to play a wait and see game or you could try calling.

  211. Kenny Cho

    Hi,
    I’m a 17 year old US Citizen living in Korea. My parents are not US citizen but I’m a citizen born in Missouri.
    I haven’t filed any of the 1040 form or any other kind to the IRS in my entire life, even though I have a SSN.
    Is there any way I can get my economic stimulus?

    1. Tony

      Kenny, I suggest going to irs.gov and fill in the information after clicking “Non-filers: Enter payment info here”. Good luck.

    2. Rick M

      Kenny Cho: Unfortunately only US adults (18+) are eligible for the $1,200 Trump Stimulus check. But perhaps your parents can get $500 for you as a dependent child. Good luck.

  212. Ciro Cerretelli

    Hello everyone, I received my stimulus check by mail and now the only way I can cash it, I guess, is with my mobile banking app. Do my wife and I need to sign the check at the back, does anybody have experience with this? I ask because I never cashed a treasury check before, and there are no signing instructions on the back, there is only a warning not to cash without noting watermark etc with very little space before the line. Also, there are no indication whether I can write below this line, as the space above between the watermark instructions and the line itself is really limited. Thanks so much for your help!

    1. Laura

      Ciro, sign the back. Write “For mobile deposit in at [your bank] account number xxxxxxxx” and then sign.

  213. Ryan

    *May pertain ONLY to Americans working/living in Korea with Korean street address.
    Cut to the chase, I got the stimulus check TODAY in my mailbox.

    My status:
    I filed my 2019 taxes early this year and (like many of you) filed without providing the direct deposit bank info.
    I planned on not receiving the stimulus check via POSTAL MAIL but to add my direct deposit bank info via the IRS website given (https://sa.www4.irs.gov/irfof-wmsp/login).
    But like most of you, I couldn’t go past the basic info page, giving me that
    ”There is no match in our record etc. etc., Try again 24 hrs later” message.
    I kinda gave up after a few weeks, but just yesterday I managed to break(?) in!

    What I did:
    1. SSN: 123-45-678 (with dashes!)
    2. BOD: 01/01/1999
    3. Street Address: For my case, I took out the ‘#’ for my apartment number (no capitalization or anything).

    Let me explain to you. My accountant had filed my taxes with the street address below:

    123-#1234, 123, Seoul-ro

    Just take out the ‘#’ and type in:

    123-1234, 123, Seoul-ro (no ‘#’ symbol, no symbols needed I am assuming?)

    4. Zipcode: XXXXX

    After successful log-in, you will get the message saying when your check was sent.
    I had super serious doubts the US gov’t would ever send the check to me, let alone halfway around the world in current pandemic situation. Hope everyone receives their check! GL!

  214. Michelle

    Hi Adam, this past Monday, I received my stimulus check by mail in Ireland. Hope everyone else receives their check as well. I’m glad I found this site. Thanks again Adam and best of luck everyone.

    1. Geoff

      Were you able to cash it in a foreign country (Ireland)?

  215. Christina

    Hi All, I’m based in the UK and just received my stimulus check on the mail. I have a Capital One 360 account and was able to download the app and login using a VPN though I am unable to use the mobile check deposit feature as it still detects I am not in the US. Any one have any advice to how to get the check deposited? I was thinking to just mail the check back to a relative in the US who can login to my account via the app on their phone and then do the mobile check deposit. Or perhaps it’s worth opening another US a bank account that accepts mobile check deposits while abroad? Any advice is greatly appreciated! Thanks!

    1. Hey Christina. Hmm, yea I have been worried about that too if my check ever makes it, I’ve done the mobile check deposit in the US but not tried it with a VPN. Mailing it might not be a bad idea if you have a reliable person back in the US.

      1. David Rich

        Hi Adam, Thanks for posting. I’m in Colombia as well and my stimulus was already mailed as well. Any thoughts? Is the Colombia postal service working right now?

        1. Hey David, just answered your other comment. No idea of the Colombian 472 service is actually operating, but I know there isn’t currently USPS service to Colombia. I think we are stuck playing a waiting game for the time being.

    2. Marv

      Hi Christina, I live in the U.K. as well. Can’t you just deposit it in to your bank in the U.K.? I have A well know U.K. bank and have put a check I received from California. It took 7-10 working days to clear.. £ to $ is pretty good right now.. Take care

  216. colin

    Hi. I receive my social security direct deposit into my bank. My foreign bank. I have not recieved stimuls as of yet. As far as the payment tool…I moved here, Panama, 6 years ago. I have not filed taxed since I have been here. I have not had to file. What address would the IRS have on me.Nothing works on the portal. Same as The Social Security Administratio? Do they communicate with each other?

    1. AnnaM

      Hello,
      I receive my SS directly deposited to my foreign bank account. I too have not received my stimulus as yet. I live in Canada and have not filed taxes for over 15 years as I am retired and do not work. Is there anyone else here who is in the same position as we are? As far as we are told we do not need to do anything that they will use information from SSA-1099 statement. But then again I read here that IRS does not deposit to foreign bank account? So how are we to do nothing if this is the case?

  217. Justin

    Hi,
    I have been following this thread for a while and felt it would be good to provide my information. I am a US/Australian citizen having lived in Australia since 2011. I have filed the last few years of tax returns. The Get My Payment app only started working around last weekend and I only entered my street address (no post code) and it stated my cheque was mailed on 24 April. I just received it in the mail today in Australia.

    1. Nana

      Hi Justin, will you be able to cash your paper stimulus check in an Australian bank? Asking because I live in Italy and am considering having the paper check which was received at my family’s home in the US forwarded to me in Italy (which will only make sense if it is allowed to clear in a foreign non-US bank). Otherwise I have no choice but to open an online account in the US if possible. Thanks for any info you can share!

      1. Justin

        Hi Nana,
        No my wife still has a Wells Fargo bank account that the is on with her mother. I was able to successfully sign the check over to her and then wire it to Australia. You can actually open up a Wells Fargo account online and deposit the check with the app. I had a friend do this from here and it worked. He then proceeded to cancel the account after it was all said and done to avoid feeds. Hope this helps. Cheeers, Justin

    2. Kevin

      Hi Justin, I am also in Australia. It said the same date for me for sending the check but sadly I am still waiting. Hopefully, the Australian Post is just being super slow to get it up to Cairns. I had used an address in Sydney for my 2018 taxes and an address here for 2019 so I am really hoping that it was sent to this address and not the Sydney one. Glad to hear you received it as that means they are slowly moving!

  218. Laura

    I just tried Justin’s tip (NO POST CODE) and it worked for me! Live in UK, check was mailed May 1, haven’t received it yet. Have just checked my USAA accounts and they allow mobile deposit for checks drawn on US banks. Fingers crossed it arrives…

  219. Nana

    Hello to all and thank you for sharing this info. I am a US citizen living in Italy and received my stimulus check via mail at my family’s home in New York; now the dilemma is how to cash it without a US bank account. I can confirm it is not possible to endorse this check to another person’s US bank account unless you are physically present at the counter of the person’s bank to sign it over to them. This was the info given to my relative by the manager at their Citibank in NY. I am presently trying to find out if it will be possible to deposit the check into an Italian bank account if it is Fedexed to me here, despite the fact that it is in US dollars; but I am more concerned about whether or not the US Treasury will allow it to clear in a foreign bank account. Has anyone else had experience with this, perhaps the person who received their check mailed to them in Australia? Thanks for any info. I am also considering opening a digital account with the Capital One and having it deposited in the US, then having an ATM card mailed to me here in Italy, but with the lockdown in Italy for over 2 months now my income is uncertain, and I am not sure I will even be approved to open a bank account in the US under these circumstances as presently unemployed.

    1. Justin

      Hi Nana, see my comment above. If you still have a valid US passport or address/drivers license you can open up a Wells Fargo account online and the app will work from overseas. You can use your check as the initial deposit. Then after transferring to your bank account in Italy you can simply close the account to avoid the fees. I was able to sign my check over to someone else, but I think my mother in law has a very good and long trustworthy relationship with her banker. Hope this helps.

  220. Kris

    Hi, everyone.

    Just wondering: Has anyone received a check in Spain? I just confirmed my address by calling the IRS, but they could not give me any EcoSP information…It even took them a while to find me via my SSN.

    If anyone has been able to get a check here in Spain, I would appreciate knowing how they were able to deposit it (foreign bank, US bank, etc.).

    Thanks and good luck!

  221. Brunp

    Hello everyone,

    I am an American living in Brazil since 2010. I found out through the “Get My Payment” IRS tool that a check has been mailed to my address in Brazil on May 1st. Has anyone living abroad already received a paper check? Thanks

    1. Lucas

      Hello, I am living in Brazil as well and my check has also been mailed on May 1st.

      I have not received it yet (today is May 20th 2020).

      Have you received yours?

      1. Jean-Louis Mondon

        Today May 23rd 2020. Hi Lucas, I also live in Brazil and I have not received my check either. This AM I checked to see if the Correios have issued a notice about the suspension of mail distribution from the US due to Covid19. Apparently, they have. (suspensão de postagem, atualizada em 17/03/2020) : https://www.correios.com.br/avisos/pdf/ListadePasescomsuspensoourestriodeenvios17_03_20.pdf The IRS indicated that they are going to start sending paper checks instead of direct deposit which is how I received my SS monthly payment. I have heard that we will receive our payment on the 28th of May. I have a bank account in the US. So one way or the other, I expect it will come. I hope the IRS knows better than sending checks to Brazil if there is a suspension of flights. Note that the norice is dated 17/03/2020. I have not researched further to discover if they have updated because of a subsequent relaxation of rules for airlines. My wife works for Azul and as far as I know, no flight to the US. I hope your check is not suspended somewhere in limbo waiting for a decision of the government.

    2. Jean-Louis Mondon

      Today May 23rd 2020. Hi Brunp. I also live in Brazil and I have not received my check either. This AM I checked to see if the Correios have issued a notice about the suspension of mail distribution from the US due to Covid19. Apparently, they have. (suspensão de postagem, atualizada em 17/03/2020) : https://www.correios.com.br/avisos/pdf/ListadePasescomsuspensoourestriodeenvios17_03_20.pdf The IRS indicated that they are going to start sending paper checks instead of direct deposit which is how I received my SS monthly payment. I have heard that we will receive our payment on the 28th of May. I have a bank account in the US. So one way or the other, I expect it will come. I hope the IRS knows better than sending checks to Brazil if there is a suspension of flights. Note that the norice is dated 17/03/2020. I have not researched further to discover if they have updated because of a subsequent relaxation of rules for airlines. My wife works for Azul and as far as I know, no flight to the US. I hope your check is not suspended somewhere in limbo waiting for a decision of the government.

    3. Elisa

      Hi there, Im living in Argentina, the Get my Payment tool also said that my check was scheduled to be mailed on May 1. Still didnt receive it (May 31). Do you have any idea how to cash it in Brazil ??

  222. Jessica Jurcan

    Hi!
    How long do I have to wait for the status to change from “The IRS will process this information and determine your eligibility for the Economic Impact Payment” into something else? I’ve filed it a month ago.

  223. Artur Grudzinski

    Hi all.
    I knew my check was mailed on May 1st when I called 800 number 2 weeks ago but just for fun, I tried to access Get my payment site today using the same info I was denied access before, and to my surprise, I was in.
    No additional info was given except that check was scheduled to be mailed on May 01, 2020, to the address on file.
    The reason I came back here was that I was wondering how long did any of you wait for the check oversees.
    I live in Poland, been contacted by IRS before and I believe it took close to a month for the mail to get here.
    I was just hoping stimulus would be quicker for some reason.
    Anyway, congrats to those who got it and good luck to those of us who still waiting.

    1. David Torres

      Hi Artur…
      Expat living in France.
      I also got the May 1 mail-out date but have yet to received it…
      France La Poste mail as been a bit behind, so..
      you are not alone 😉

    2. Chris

      Hi, Artur.
      I live in Poland since 2010 and have problems with my stimulus check/payment too. Would be possible to get in touch with you – got couple qs?? Chris.

  224. David Rich

    Hi, I live in Colombia and see that my stimulus was mailed on May 1, 2020. I have received mail in the past from the IRS so I am hopeful my check arrives. Has anyone thought further out how to make a claim on the stimulus check if it doesn’t arrive? Or is this money just lost if the mail doesn’t arrive? Thanks!

    1. Hey David. Good to hear from another Colombia expat! I’m in the same boat, but Colombia is on the list of countries the USPS is not currently servicing (the list linked above in a comment somewhere), so I don’t expect we will get it. What happens once it gets returned to the IRS I don’t know. I’m going to try to check that Get My Payment thing every now and then and see if it at some point it lets me put in a bank account, but I’m expecting it to go something more along the lines of, after everybody elses’s has been processed we will start to look at what to do with these that were returned, so maybe a couple months from now??

      1. Carolina Fonseca

        Hi Ada, thanks for this wonderful resource! I also live in Colombia and “waiting” for my check to arrive although I expect it to actually never make it here. In the meantime I want to e-file my taxes, do you or anyone know if we can do that?¡ I have tried it before (TurboTax) but I always get a message that says I am not eligible for e-filing.

        How have you (or anyone else) done it in the past?

        Thanks again!!
        Carolina

        1. Hi Carolina…i tried omce with Turbotax years ago and couldnt figure it out. You could try the efile links above and see if they work.

      2. James

        Adam, I wanted to thank you again for opening this discussion board. It’s been so useful over the past month. Unfortunately, the IRS misspelled my address in Switzerland, and I’m worried that my check has been returned to the IRS. (Sadly, the day I got through to them was the day the check supposedly went out: 05/01.) I did go to the Swiss post office, and they seemed to think that they could forward it to me even with the error, but maybe they returned it directly to the IRS. I see others in Europe already got theirs last week.

        1. Hi James. Thanks for the kind words. Hopefully it gets to you. As there’s no mail service here in Colombia I really don’t know what’s best once it gets returned to the IRS.

        2. Larkin

          Hey James— any news on your check? I am in Switzerland as well and have not received anything despite the IRS website saying my check was mailed 24 April. Also, how did you know that the address was misspelled? From the phone call? I was able to get through the Get My Payment portal with my correct Swiss address so I am only assuming they mailed it properly. THanks!

  225. Koara

    Just wanted to share, I’m living in Japan and my paper check arrived yesterday.

    1. Reine

      Hi, my I know when was your check mailed out? How long did it take for you to receive your check?

      1. Larkin

        Hey Koara, i would like to know as well when your check was mailed. Mine was supposedly mailed 24 April and it still has not reached me in Switzerland which seems to be an awfully long time for delivery of a simple envelope.

    2. Marc

      Japan doesn’t appear on the list of countries under USPS Temporary Suspension.

      1. Paris

        Do you live in Japan ? My check was scheduled to be mailed May 4th and I still haven’t received anything. Any help?

  226. Earl Boyce

    I am an American citizen living in Massachusetts. I have been collecting Social Security payments for years.
    My wife and I are separated. She has a SS number but is a British citizen and is currently living in South Africa.
    Her US Green Card has expired.
    She has direct deposit in a South African bank for her Social Security monthly spouses benefit based on my Social Security earnings. I’ve received my $1200 deposited in my USA bank account but she has not received anything.
    My question is; Is she eligible for the stimulus payment?

    1. Hi Earl, I’m not sure to be honest. The language used on the IRS site if I’m not mistaken says “work eligible SS #” I’m not sure how that pertains here. I would say she should at least try the Get My Payment tool if she files taxes and if not try the non-filer to see.

  227. John

    Hey everyone. I’m on SS retirement, wasn’t required to file taxes in either 2018/19 and live in Ontario Canada. I still get the ‘ payment status unavailable’ no matter which way I enter my info. SS has my direct deposit info, but from what I’ve been reading the IRS can’t dd into foreign accounts. All well and good, but what am I missing here? I’ve been told not to use the non-filers tool as the IRS will retrieve all of my info from the SSA 1099 form. Any help greatly appreciated.

  228. Kathy Stranz

    Hi, I don’t know if anyone has had a similar experience, but here’s mine just in case someone can help. I’m an American citizen and have lived most of my adult life in Spain. I have always filed my US tax returns up until 2018 when I no longer had to. This year, 2019 isn’t necessary either. So in order to get my stimulus check, I proceeded to fill in the non filers form that they ask you to. When I get to the bank account information part, obviously I can’t put my Spanish bank account number in and I have no account in the USA. Right next to that information, there is a message saying if you don’t have a bank account, they will send you a check. So I leave it blank and send it in . I have done this several times and I always get an error email in return, asking for the bank account information. Any suggestions on what I can do? I should probably give up, but I can’t believe that the system can be so faulty. I’m open to any help anyone can give me. Thanks.

  229. Annalisa

    Hello. My date on the get my payment app was april 24.. but since mail has been suspended here in the philippines i changed my address to one in the u.s. it was unknown bubthe person i called if the check has been returned to the irs. Today i checked get my app and now my data doesn’t match. Does that mean its being sent to my u.s. address now?

  230. AnnaM

    Hello,
    I receive my SS directly deposited to my foreign bank account. I too have not received my stimulus as yet. I live in Canada and have not filed taxes for over 15 years as I am retired and do not work. Is there anyone else here who is in the same position as we are? As far as we are told we do not need to do anything that they will use information from SSA-1099 statement. But then again I read here that IRS does not deposit to foreign bank account? So how are we to do nothing if this is the case?

  231. Rick M

    A follow up: Finally the Get My Payment site recognized my Colombian address… but the news is bad. Payment Status says “We scheduled your check to be mailed on April 24, 2020 to the address we have on file for you”. I am sure they sent it via REGULAR mail to my Colombian address… Now, good luck waiting for 4-72 to deliver the check to me (they take months to deliver in good times). Has anyone in Colombia actually received their paper check?

  232. Rick M

    One more thing Adam…. I am able generally able to access my US bank account with my Colombian IP… I download their Mobile APP using VPN and logged on… no problem… Today, I logged with my Colombian IP and I had no problems… Now, let’s get the check… As far as USPS is not servicing Colombia… My guess, only a guess, that, since it’s an IRS check, they may give it to 4-72… Who knows… Now, when 4-72 delivers it, if at all, is anyone’s guess. Calling the IRS to put a stop payment and provide a US bank account number is unlikely, as IRS agents aren’t all that smart.

    1. Haha, yea I hear you on that last front Rick. What I’m not sure about is if it will even make it to 4-72, and well not sure about 4-72 getting to me either. It’s a waiting game I guess. I’m hoping that once all the checks are processed, the IRS will allow people who had their checks returned to enter a bank account.

  233. Ivette

    Does anyone know how long these stimulus checks are valid for after the issuing date???…By the way I finally received mine which was sent on May 1st…I live in Germany & my neighbor, who is checking my mail, told me it just arrived…but now am in Miami without knowing when I will be able to fly back…that’s why my question about the validity of the check…please let me know, thanks…

    1. Shanon

      I received my stimulus check in the mail yesterday (Calgary, Canada). The issue date on the check is May 1, and reads “Void After One Year”. Hopefully that helps! 🙂

    2. Justin

      Says valid for a year

  234. Stephen Fiyalko

    Hi AnnaM, I am in the same circumstance in Australia & have not received the payment nor have I filed my tax return in many years. I was able to reach someone on the IRS International inquiries desk who told me that I should receive payment through the bank as I would my regular SSA payment. She could not say when or if that might be although some payments were still going out as of last week. The IRS was aware that I hadn’t filed a tax return in some time but that should not affect my eligibility. The point is she didn’t know by looking at my record which had all the correct information in it what was happening or why. The Get My Payment portal still says they don’t have enough information OR I’m ineligible, like I’m either dead or alive. There seems to be no complaints resolution process in place. I offered to file any tax returns that would make them happy, if that would help, but they didn’t know if that would help and the desk that would help me do that is still unmanned.

    1. AnnaM

      Stephen,
      Just following up on your post and response to me regarding the Stimulus payment…To date 26 May, I have not received anything driect deposit or mailed. We seem to have the same situation, SSA recipient, not required to file taxes and told that IRS will use information from SSA 1099. However also taking into consideration IRS does not direct deposit to an overseas bank, however SSA does. Have you received your payment as yet?

  235. James

    For those who had their foreign addresses transcribed incorrectly or had the wrong address registered with the IRS, please read this: https://www.fool.com/personal-finance/2020/04/28/will-the-irs-be-able-to-find-you-to-deliver-your-s.aspx

    “What if your payment is going to the wrong place?

    If the IRS processed your payment and sent out your money to an old bank account or old address, it will take some time to correct the problem.

    If the money was deposited in a closed bank account — either your own or an account belonging to a tax prep service — it will be returned and the IRS will instead send a paper check.

    If the money was deposited into an open account, you’ll have to track it down. This many require a phone call to your bank to gain access. And if the account belonged to a tax prep service, the service should notify the IRS and return the funds so the agency can send a paper check.

    These paper checks could take up to 20 weeks to come, so you may be waiting a long time. But you should receive the money eventually if the IRS has your correct address on file.

    If the IRS has an old physical address, on the other hand, you’ll want to make sure USPS has forwarding information for you, or the agency may have no way to get in touch to send money at all.

    The IRS has also indicated it will be sending out follow-up letters within 15 days of distributing stimulus payments. These will provide instructions on what to do if there is a problem. If this letter is successfully delivered to you but your payment wasn’t, follow the instructions on it to let the IRS know, so they can get you the money you’re entitled to receive.”

  236. Amy M Mortensen

    Hello, for those of us that are waiting for checks in countries with no mail service, I have started a facebook group so we can share information and hopefully eventually get a solution.
    It’s called:

    Stimulus Payments for Expats – Local Mail System Shutdowns
    Thanks, Amy

    1. AnnaM

      Hi Amy,
      I tried the link but it did not work for me.

  237. Wes.Harrissss

    I’m still having difficulty with the Get-My Payment Application. I was able to change my address to my new American address, but I’m still having difficulty getting through the app. Calling now, just tells me that the wait is to long and disconnects. 1200 is 1200, but I can’t seem to find out how to get it.

    Confused is an issue.

  238. Micah

    Is anyone having trouble trying to deposit the check with a mobile app. The bank I have, Capital One 360 says I am not in the US and it won’t let me deposit it.

  239. Jaclyn Armstrong

    Has anyone received the follow-up letter?

    My check was sent on April 24th and I haven’t received anything. The address I have on file is correct, but the postal service in Vietnam isn’t very reliable. And when I contact the post office here they say with no tracking number there is nothing to do. So contact the sender…

    1. Marc

      Your mail might be delayed due to the pandemic. At your local Post Office, you might want to ask if they are receiving mail from the USA.

  240. Kim M.

    My check, according to the IRS, was mailed out May 1st. I’m in Alberta, Canada. Still waiting. Ivette, from what I’ve read, treasury checks are good for a year. If they expire before you cash it you can have one reissued.

  241. Justin

    Hi,
    For anyone wondering about access to US banks from overseas and depositing. I can confirm that you can open a Wells Fargo account very easily if you still have a US address and drivers license/passport. Unfortunately, the kicker is that you will need a US number as well for text verification. Once the account is open you can access the mobile check deposit overseas and deposit your check.

  242. Kass

    Hi everyone. Thanks, Adam, for the original post and updates and thank you also to all the comment writers. Your information has kept me calm during this crazy time. When I worried that my IRS records were wrong or something was screwed up, your stories reassured me that it was the IRS tool that was the problem. You gave me a lot of peace of mind. Thank you! I am in your debt, truly.

    I am a US citizen living in the Netherlands. We (my American husband and I) filed jointly for 2018 in March 2019 and used our Dutch address. We owed money so did not include deposit info. Like all of you, we couldn’t log in to the IRS Get My Payment tool until it was too late to enter deposit information. Our check was mailed 1 May. The Netherlands mail service is not suspended and I have been receiving things from other European countries without delay. I even received a shipment from China with only a small delay. Interestingly I’ve received letters from my US bank that were mailed on 1 May! But the glorious stimulus check has not yet arrived.

    I am commenting to ask if there is anyone here who lives in the Netherlands who has received their check. I will comment again if and when our check finally arrives.

    Also, if you or a family member has been in the US military, USAA is a terrific bank. They are US-based but used to dealing with US citizens abroad so they have customer service in the UK and EU. They helped us with our car insurance, our banking, even the paperwork we needed to ship our car to Europe. Best of all, you can deposit a US check to their mobile banking without a VPN. You don’t need a US address or a US phone number! They are extremely helpful for US people abroad. Note: I am not an employee of USAA. Just a very happy customer.

  243. Anne

    Hi all,
    To provide some timeline help for those who are waiting for check in Canada – I received mine today (May 22) in Toronto. It was dated May 1.

  244. Vasilios

    Hey ya’ll!

    As an US citizen, living in Greece the past 10 years: I was able to get the application accepted using a friends bank account. Just a FYI to the rest of you who do not have a current U.S. address and or cannot cash checks abroad.

  245. Kass McGann